PSR - Patient Services Representative - Children's Behavioral Health Center - Days (Fall 2026)
OU HealthAbout the role
Position Title:
PSR - Patient Services Representative - Children's Behavioral Health Center - Days (Fall 2026)Department:
BHC Support ServicesJob Description:
*Patient Services Representative positions are available at levels I, II, or III, depending on experience and education. *
Our NEW Pediatric Behavioral Health Center is scheduled to open in December 2026. Candidates applying for this position should expect a start date after September 1, 2026. All applicants must be 21 years of age or older and provide two professional references as part of the hiring process.
The Patient Services Representative I coordinates schedules of patients in an outpatient clinic and provides clerical assistance toward the smooth operation of the facility.
Essential Responsibilities
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
Schedules patient appointments, either by telephone or in person.
Provides information about clinic operations.
Obtains patient demographics on new patients and updates demographics on established patients.
Answers telephone calls and distributes to the appropriate people.
Coordinates schedules as directed to patients requiring multiple services.
Greets patients as they come into the clinic for scheduled appointments.
Accepts payments and writes receipts.
Distributes encounter forms and inspects the form for completeness and accuracy.
Ensures the resident and faculty signatures are on the encounter form and chart.
Copies insurance cards and uploads into the EMR as appropriate.
Balances and closes personal Cash Drawer Reconciliation, daily.
Prepares ancillary forms for other services (i.e. x-rays, vascular services, etc.)
Promotes the organizations Patient Portal for communication between patient and clinic.
Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart.
Copies medical records for patients and other providers or facilities.
Makes up new patient charts and/or packets of information.
Talks to patients about financial accounts.
Verifies insurance eligibility and primary care physicians for patients.
Secures referrals to other providers for HMO patients.
Secures referrals from PCPs for HMO patients to be seen in the clinic.
Collects and verifies proof of income in order to determine what sliding scale discount is appropriate, if any.
Monitor and act on WQs in EMR for Referrals.
General Responsibilities
Performs other duties as assigned.
Level I Minimum Qualifications
Education Requirements
High School Diploma or GED required.
Experience Requirements
1 or more years of professional work experience required.
License/Certification/Registration Requirements
None required.
Level II Minimum Qualifications
Education Requirements
High School Diploma or GED required.
Experience Requirements
3 or more years of experience in customer service, including at least 6 months in a clinical environment, required.
License/Certification/Registration Requirements
None required.
Level III Minimum Qualifications
Education Requirements
Associate's Degree required.
Experience Requirements
5 or more years of experience in admitting, financial counseling, patient registration, or related area required.
License/Certification/Registration Requirements
None required.
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