Sr. Manager, Human Resources

Stord is the leading commerce enablement provider of fulfillment services and technology that powers seamless checkout and delivery experiences for high-volume mid-market and enterprise brands across all channels. Stord manages over $5 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms.

With Stord, brands can sell more, save money, and reduce headaches.With Stord, brands can increase cart conversion, improve unit economics, and drive customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, Native, Tula, American Giant, and more trust Stord to make their supply chains a competitive advantage. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, and Salesforce Ventures.

Join us to help empower commerce brands with the best end-to-end customer and delivery experience.

About the Sr. HR Manager Position:

This is a fully on-site position in our Union City, Georgia location.

The Sr. HR Manager is responsible for aligning business objectives with our People strategy for our Fulfillment Center in Union City, GA. The Sr. HR Manager will serve as a strategic partner to Fulfillment Operations leadership. This partnership will be key to driving both the business and the people, with 2-way communication of expectations and priorities. This partnership is about cross-collaboration and relationship building to fuel growth for the evolving needs of Stord specifically at ATL in consistency with the entire Stord network.

This position will be part of the 1P (First-Party Fulfillment) People team, supporting the 1PL/fulfillment center in Atlanta, partnering with Supply Chain leadership to ensure Stord excellence and culture at ATL that aligns with the other facilities. 

Expectations:

The Sr. HR Manager will work with the People team, Operations Leadership and other key stakeholders to develop programs that will continually elevate the caliber and value of Stord with a specific focus on the Supply Chain operations. They will lead a local team for enabling the multi-faceted people needs of this scaling building. Expected outcomes include: 

• Be an expert on the fulfillment operations side of the business to be able to serve as a strategic thought partner on all people best-in-class strategies and initiatives centered around operations, management, and strategic priorities
• Create, iterate on and maintain policies to ensure optimum, consistent operations including attendance policies, employee handbooks, security policies, management training, and other initiatives for continuous improvement 
• Anticipate business needs, think proactively, and respond quickly and appropriately 
• Be an active advocate for the People side of the business working hand-in-hand with 1P leadership (Site Leader, Operations Managers, Area Managers) to drive business priorities while also upholding the People strategy
• Supervise People Operations HR Coordinator as an empowered advocate for local concerns and issues, seeking opportunities for improvement with you as their escalation and support
• Manage and guide HR Coordinator on sensitive work-related issues in the areas of conflict resolution, performance management, interpretation of company policy, culture and values, job mapping, leave accommodations, and other employment-related topics with an emphasis on self-advocacy (with you as their escalation and support)
• As part of the onsite People team, collaborate closely with the entire People team to drive positive outcomes across a wide variety of people initiatives (training, development, performance management, engagement, benefits management, labor planning) 
• Advise 1P Leadership on best practices and strategic approaches for leveraging our tools and people processes to maximize employee performance, achieve organizational effectiveness, improve employee engagement and ensure legal compliance. Empower People Operations Coordinator in local execution of these initiatives 
• Analyze people data and understand trends to proactively provide solutions that support our business objectives, adherence to policy and cultural values
• With the collaborative participation of the People Operations Coordinator, develop plans to promote an inclusive environment that is e