Instructional Designer & Facilitator

About Procare

Our mission is to simplify childcare operations and create meaningful connections by providing technology, expertise, and unparalleled service.

Procare Solutions is the #1 name in childcare software – used by more than 35,000 childcare businesses across the country. For over 30 years, childcare professionals have looked to Procare to provide real-time information for making critical decisions, maintaining compliance with local and state regulations, and adhering to business best practices.

We make childcare management run smoothly, so that our customers can spend more time focusing on the kiddos, not back office administrative duties.

A little about the role…

Procare Solutions is a vibrant and client centric organization seeking an experienced and creative Instructional and Learning Designer professional who is passionate about making learning both effective and fun. This role will focus on partnering with the training team, product development, and subject matter experts to create content for client support and internal learning programs. As a fast-growing organization that is scaling quickly, this role offers growth opportunity for the right individual.

What You’ll Do

• Designs, develops, and deploys learning assets including eLearning, videos, instructor-led (in-person and virtual), job aids, learning journeys, case studies, and learning experiences using a variety of modalities, including microlearning and blended learning capabilities.
• Incorporates knowledge of instructional design theory, adult learning principles and evaluation methods to guide the design process.
• Partners with team members, product development and subject matter experts to define learning objectives, target outcomes, and capture content to create employee role specific learning assets and client support resources.
• Design, develop, and deploy interactive eLearning content, following storyboards, design documents and scripts using Captivate, Articulate Storyline 360 or other authoring tools.
• Create and execute project plans that will meet established priorities and deadlines, including conducting needs analysis, setting project goals, scope, and identifying and managing risks.
• Follow Procare brand and style guide standards
• Deliver train the trainer for subject matter experts and other functions
• Measure training effectiveness of programs to include ROI.
• Assist with administration of courses and training content in our Learning Management System.
• Identify and perform ongoing course maintenance as necessary.
• Test, identify and resolve any issues that learners could face when navigating through the eLearning courses.
• Display effective organizational skills while managing multiple and competing priorities.
• Acts and adapts to support roles within the team when needed to fulfill urgent or ad hoc requests.
• Stay current on learning best practices and share trends in the spirit of team development.

Requirements

Our Ideal Candidate will have…

• Bachelor’s degree in Education, Instructional Technology or Design or related fields, or
• 4+ years of experience in instructional design and eLearning course development, and certifications in lieu of a degree.
• Proficiency with design and multimedia software including eLearning authoring and animation tools required such as Captivate, Articulate, Camtasia, and Adobe Creative
• Cloud suite preferred
• Minimum 3 years’ experience in multimedia production and editing
• Experience with animation software a plus
• Experience partnering with Product Development to create training to support product releases is highly desired
• Experience with Learning Management Systems and eLearning publishing and accessibility standards, software, and platforms including SCORM, AICC, xAPI.
• Strong knowledge of adult learning principles and eLearning best practices.
• Independent and motivated to handle multiple complex projects and effectively adhere to deadlines and project plans.
• Excellent customer service and collaboration skills.
• Excellent verbal and written communication skills.
• Thrives in a fast-paced environment with constant change and a rapidly growing team.
• Excellent listening and problem-solving skills with keen attention to detail and organizational skills.
• Strong understanding of business goals and standards for customer experience and service.
• Willingness to take on responsibility and challenges.

Benefits

Why Procare?

• Excellent comprehensive benefits packages including: medical, dental, & vision plans- choose