Consulting, Studio Staff

Deloitte Consulting LLP seeks a Consulting, Studio Staff in Austin, Texas and various unanticipated Deloitte office locations and client sites nationally.

Work You’ll Do
Perform digital and service UX/UI (User Experience and User Interface) design, practice a rigorous design process, and utilize these designs to drive innovative and transformative solutions that address the client’s next generational needs. Design modern and industry-specific solutions to deliver outcomes that improve flexibility, scalability and cost management using conversational UI augmented, virtual or mixed reality and motion design. Create designs, from concept through prototyping, with modern programs or technologies. Bring user-centered design (UCD) process methods to create Deloitte-customized information architectures, user flows and journeys, personas and scenarios, and wireframe artifacts. Facilitate workshops and user testing sessions that meet business goals and ensure a positive user experience.
--15% Travel required nationally.
--Telecommuting permitted.
--Work location includes various unanticipated Deloitte office locations and client sites nationally

Requirements
Bachelor’s degree or foreign equivalent in Business Administration, any STEM field, or a related field. Must have 1 year of related work experience in the job offered or in a related occupation. Position requires 1 year of related work experience in each of the following:
• Performing UX design processes including ethnographic research, competitive mapping, heuristic analysis, accessibility audit, focus groups, card sorting, and generating User Experience (UX) deliverables including user research reports, mind-maps, personas, information architecture, User journeys, wireframes, User Interface (UI) design systems, and prototypes.
• Utilizing design thinking and human-centered design to drive innovation for AI-based automation solutions utilizing Imagen, LaMDa, and Optical Character Recognition (OCR) technologies Amazon Textract and Google Vision API;
• Extracting, refining, and analyzing customer feedback data sources utilizing Customer Satiisfaction (CSAT) and Customer Effort Score (CES) survey data, Net Promoter Score (NPS), case and call volumes, and social data to identify key customer pain points and optimize the customer experiences for products;
• Collaborating with product managers, engineers, and cross-functional stakeholders to gather functional and technical requirements and translating into product design solutions and corresponding key performance indicators including usability, accessibility, andscalability, using the Nadler-Tushman model and SWOT analysis;
• Applying design principles and tools Sketch, Figma, and Framer to create and optimize branding, visual hierarchy, typography, and grid layouts for websites and mobile applications;
• Using lean UX techniques in conjunction with agile frameworks and methodologies Scrum, backlog refinement, sprint planning, sprint review, and retrospectives to help UX teams deliver customer-centric solutions in short and iterative cycles;
• Performing statistical data analysis using relational databases and tools Jupyter, PostgreSQL, and R-Studio, to extract valuable UX related statistics and data points;
• Designing and implementing front-end UI for applications according to technical requirements, using HTML, CSS, and JavaScript in combination with application frameworks AngularJS, and ReactJS.

Other
Hours: M-F, 40 hours/week.

If offered employment, must have legal right to work in U.S. EOE, including disability/veterans.