HVAC Field Service Manager

Description

Position Mission:

To lead, develop, and support the HVAC service team while driving operational excellence, technician performance, and a best-in-class customer experience.

Overview:

Superior Water & Air is looking for a results-driven HVAC Service Manager to oversee the daily operations of our service department. This leadership role is ideal for someone who understands both the technical and human sides of the business—motivating technicians, resolving customer concerns, and ensuring that jobs are completed on time and to standard.

You’ll play a critical role in maintaining service quality, implementing process improvements, and creating a supportive culture that helps team members succeed.

Key Responsibilities:

• Manage, coach, and support HVAC service technicians in their day-to-day responsibilities
• Oversee scheduling, dispatching, and job completion to ensure timely service delivery
• Provide technical guidance, jobsite support, and training as needed
• Track key performance metrics (revenue, callbacks, efficiency, etc.) and implement improvements
• Communicate with customers on escalated issues, ensuring satisfaction and resolution
• Collaborate with sales, install, and office teams to align department goals
• Ensure compliance with safety protocols, codes, and quality standards
• Conduct regular team meetings, ride-alongs, and performance reviews

Core Competencies:

· Leadership: Motivates, mentors, and holds the team accountable with clarity and fairness

· Technical Expertise: Deep knowledge of HVAC systems, diagnostics, and service workflows

· Problem Solving: Responds to field issues and customer escalations with urgency and clarity

· Team Development: Invests in the growth and performance of each technician

· Operational Discipline: Keeps systems organized and ensures schedules, paperwork, and tools are consistently managed

· Customer-Focused: Keeps service excellence at the heart of every decision and conversation

Aligned with Our Shared Values:

· Excellence: You raise the bar for service quality by setting clear expectations, coaching techs, and following through with   precision.

· Integrity: You make fair, honest decisions that support the team, protect the customer, and reflect the company’s standards.

· Solution-Oriented: You don’t dwell on problems—you guide your team to fix them and continuously improve systems.

· Collaboration: You work cross-functionally with other departments to ensure smooth operations and a unified customer experience.

· Innovation: You adopt new tools, training methods, and workflows that improve service outcomes and team efficiency.

Requirements

Qualifications

• 5+ years of HVAC service experience (with management or team lead experience strongly preferred)
• RMGA & EPA certification required; NATE certification or similar preferred
• Proven ability to coach and lead service teams
• Strong communication and organizational skills
• Service Titan software familiarity
• Valid  driver’s license and clean driving record
• Able to pass background check and drug screening

Why you should work with us:

One Team. Relentless Standards. Results That Matter.

At Intermountain Home Services (IHS) and its family of brands, we don’t just fix pipes and tune HVAC units—we build a platform for people to grow, lead, and thrive. From day one, every team member joins a company that’s scaling smart, led by strong values, and driven by a mission to serve both our communities and our employees with excellence.

We empower our brands and our people to win together—designing systems, developing talent, and holding ourselves to elite standards in everything we do. Our employees aren’t just part of a company, they’re part of something bigger: a movement to define the future of home services with urgency, discipline, and full ownership.

Fair, Flexible, and Performance-Driven Pay

• Competitive salaries across the board, benchmarked to market
• Incentive-based pay and commissions for most field and customer-facing roles
• Company vehicles for field techs, and tool purchase programs to support your craft

Benefits That Support the Whole You

• Paid medical for employees, with affordable family option