Sr. Benefits Operations Analyst

<h2>Company Overview</h2> <p>Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).</p> <h2>What you'll do</h2> <p>This is a fantastic opportunity for an experienced Snr Benefits Operations Analyst to take a leadership role in optimizing benefits operations across the EMEA and APJ regions. You’ll be at the forefront of driving meaningful process improvements, automation, and efficiency enhancements, ensuring smooth, compliant, and effective benefits administration. Collaborating closely with key collaborators, including country Benefit Managers, HR Operations, HRIS, and HRBP teams, you will have a direct impact on refining operations and improving the overall employee experience. This is a unique chance to make a lasting impact in a globally diverse and fast-paced environment, while continuously advancing your career in benefits management.<strong>Responsibility:</strong></p> <ul> <li>Regularly review the weekly and monthly administration files for EMEA &amp; APJ to see opportunities for eliminating, automating, or reducing time spent on manual tasks. Focus on short-term improvements while considering long-term scalability for the employee benefits portal program</li> <li>Review and analyze Service Now tickets across EMEA &amp; APJ regions to identify recurring issues and trends. Propose solutions to eliminate or reduce these repetitive issues through process improvements, automation, or self-service solutions</li> <li>Develop, update, and maintain comprehensive Benefits Administration Guides for 13 countries across EMEA &amp; APJ. These guides will be used to document key processes and ensure consistent benefits administration</li> <li>Manage an annual compliance checklist across benefits and Leave of Absence (LOA) processes. Ensure timely execution of actions like medical opt-outs, unused PTO payouts, and Social Security updates impacting benefit calculations</li> <li>Support the Director of Benefits in the completion and publication of LOA guides for EMEA &amp; APJ. Ensure these are kept up to date and accessible for key collaborators</li> <li>Actively participate in the employee benefits portal build program, collaborating with the country Benefits Managers to define weekly, monthly, and annual file requirements. Ensure all file requirements are clearly outlined, tested and built</li> <li>Manage the troubleshooting of post-go-live issues and weekly reject logs. Work with wider HR teams to resolve issues at the root cause to prevent recurrence. Monitor vendor SLAs post go-live</li> <li>Own and manage the People Comms Champion role within the EMEA &amp; APJ regions. Ensure timely submission of communication requirements in line with global processes and document all communications for future use and reference</li> <li>Create, manage and coordinate the monthly wellbeing initiatives across EMEA &amp; APJ, including local office activities in Dublin</li> <li>Collaborate with EMEA &amp; APJ Benefits Managers to expand wellbeing support and employee engagement programs globally</li> <li>Provide project management support for the implementation of new benefits or changes to existing benefits, ensuring optimal processes are in place for smooth rollout and employee adoption</li> <li>Oversee the benefits management for smaller locations such as Italy, Netherlands, and Spain, with the support of the Benefits Director</li> </ul> <h2>Job Designation</h2> <p><strong>Remote:</strong> Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.</p> <p> </p> <p>Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.</p> <h2>What you bring</h2> <p><strong>Basic:</strong></p> <ul> <li>Minimum of 5 years of experience in benefits/HR operations, preferably within a global environment, with at least 2-3 years of experience in a program management capacity</li> <li>Expertise in Workday and ServiceNow, with experience in reporting, troubleshooting, and automating workflows</li> <li>Strong familiarity with Google Suite (G Sheets, Google Docs, etc)</li> <li>Excellent written and verba