Administrator- Fleet Solutions

Position Summary

This role is responsible for providing comprehensive administrative support to the MacAllister Fleet Solutions team. Key duties include invoicing customers, auditing records, processing information while delivering exceptional customer service to both internal and external clients. Additionally, the individual will support MacAllister’s telematics, data collection, and component forecasting initiatives.

Position Duties/Responsibilities

Primary Responsibilities:

• Administer invoicing for Fleet Solutions Contract Fleet customers and recurring subscription customers as required.
• Prepare and process vendor payments, reconcile transactions, and maintain vendor records on a regular and as needed basis.
• Provide and process Purchase Orders to vendors for external equipment repairs
• Monitor and obtain customer Data Governance agreements in alignment with the Digital Excellence Program
• Write and update department policies and Standard Operating Procedures (SOPs)
• Administer equipment management systems to ensure records are accurate and consistent with internal records.
• Facilitate departmental events, meetings, conferences, and seminars
• Provide assistance with Digital and Rental Excellence Programs as needed
• Perform other duties as assigned

Supervisory Responsibilities:

• No formal responsibility for supervising others

Position Requirements

Required:

• High School Diploma or GED
• 3 years or more of experience working in a sales support or other relevant customer service role

Preferred:

• Associate or Bachelor’s degree in a business-related field (Business Administration, Project Management, etc.)
• 5 years or more of experience of office management/sales administrative responsibilities

Knowledge, Skills, and Abilities

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Excellent communication skills, including verbal, written, listening and non-verbal skills.
• Strong multitasking abilities, detail orientated and self-motivated
• Strong computer skills experience with MS Office (Outlook, Word, Excel, and PowerPoint), and the ability to learn CAT/MacAllister/Michigan systems
• Excellent customer service skills with a solid understanding of price, quality, and turnaround; practicing and maintaining mutual expectations with customers on all three
• Ability to build and maintain effective customer and professional relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgement
• Strong analytical skills demonstrating ability to conduct research, analyze data, efficiently solve problems, creative thinking, and critical thinking

Other Requirements of Position

• Works under general supervision. Employee may act independently for reoccurring assignments, but supervision is readily available for unfamiliar situations or problems.
• Major responsibilities typically require creativity and latitude. Employee typically operates with specific objectives but often few written or unwritten procedures as guidelines.  Some policies or precedents for action exist.
• No formal responsibility for supervising others.
• Frequently communicate with coworkers and customers. Regularly communicate with supervisor.

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.

All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.