Customer Service Specialist (Wordpress)
BruntWorkAbout the role
This is a remote position.
Schedule:
- 35 hours per week
- Monday to Friday, 9AM to 4PM PST with a 30-minute paid break
About the Role:
We are seeking a dynamic professional with strong communication skills, ambition, and a passion for helping others. This role combines customer service with WordPress support, ensuring clients feel valued and well-supported at all times.
Provide excellent customer service via phone, email, and VOIP systems.
Answer client inquiries, troubleshoot website issues, and assist with tasks such as password resets.
Review and interpret client emails to identify needs and provide effective solutions.
Assist the development team with content updates, image uploads, and adjustments to websites.
Help create and set up template websites with the development team.
Support CRM management and maintain accurate client records.
Collaborate with the team on evolving projects and responsibilities.
Excellent verbal and written communication skills in English.
Minimum 2 years experience in Customer Service
Minimum 1 year of WordPress experience; Gravity Forms experience preferred.
Prior experience with a website company or in a CSR role supporting WordPress-related tasks.
Familiarity with Gmail and VOIP phone systems.
Fast, reliable internet connection; ability to use a computer or mobile device for VOIP calls.
Strong problem-solving skills and customer-first mindset.
Bonus: Experience with Adobe Photoshop.
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
ZR_27091_JOB
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s