Part Time Server - Ulysses

About ASH

ASH Hotels designs, develops, owns and operates a very special collection of properties. In our world, a hotel is much more than a destination to meet, dine, or sleep. Rather, it is a dynamic site of imagery and emotions, interactions and sensations manifesting within the walls of a beautifully restored local legend - a living movie set. An ASH hotel is a connection to the past and a beacon for the future, layered in nuanced storytelling that invites exploration time and again.

Hotel Ulysses is a place where wanderers from anywhere can come for one-of-a-kind experiences – whether they are popping out of their Baltimore studio for a drink or need a place to stay during their east coast tour. To venture into Baltimore’s rich history and vibrant community by way of the landmark Latrobe building feels only natural — an icon with a checkered past that has been restored to carry on its legacy. Nestled into the neighborhood of Mt. Vernon, the sprawling site houses 116 guest rooms alongside Blooms, an eccentric cocktail lounge, and Ash-Bar, a salon style café. Far from a support for tourists, Ulysses stands firm as a contributor and tableau vivant of Baltimore’s artistic tradition–and its contemporary evolution.

About the role

A Server will be a mover, shaker, and producer. They will have the ability to guide

guests through the menu, being knowledgeable of all offerings, including questions regarding the

food, bar, beer, coffee, and wine selections. Meticulously “reading the room” and anticipating needs,

our ideal candidate will be thorough and passionate in their hospitality and the cinematic

experiences of ASH Hotels.

This person is an extrovert by nature, a true people-person who gains energy from engaging guests

in genuine and attentive interactions. They will create memorable and curated food and beverage

experiences that ultimately inspire our guests to tell the story of ASH Bar and Hotel Ulysses to all

their closest friends.

What you'll do

• Welcomes each guest personally using enthusiastic words, tone, and body language
• Ensures guests feel appreciated through your actions
• Works as a team with all personnel in order to maintain an effective atmosphere and an efficient food and beverage service
• Works with others to keep all areas cleaned and stocked to the Brand standards
• Possesses extensive knowledge of all menus, including but not limited to full ingredient list and preparations
• Provides warm and empathetic service, tailored to each guest
• Intakes guest’s food and drink orders accurately and efficiently, clearly denoting any modifications, food allergies, or dietary restrictions
• Inputs orders into computer immediately, collects payment from guests and makes change as needed
• Performs side work as needed to ensure operation is set-up for a smooth service
• Assisting in the maintenance of tables throughout the outlet
• Provides anticipatory service by “reading the room” and following the half-full rule when offering another drink
• Responsibly serves alcohol and remains aware of guests’ state of intoxication
• Washes and sterilizes stemware throughout the operation and when closing the outlet
• Provides anticipatory service by “reading the room” and following the half-full rule when offering another drink
• Remains alert of Guest signals (raising a hand, looking directly at you, etc.), and acknowledges Guest so they know you will be right with them
• Counts drinks guests are served and track open bar tabs
• Responsibly serves alcohol and remains aware of guests’ state of intoxication
• Other duties as assigned

Qualifications

• Basic mathematical skills and an ability to handle money and give correct change
• Advanced knowledge of beer, wine, and spirits, and be familiar with standard drink recipes
• Excellent communication, organizational, and multi-tasking skills
• Has exceptional communication skills - there is no such thing as over communicating
• Works well in a team environment and naturally exudes professionalism
• Can work well under stress or in high-pressure situations
• Must be able to lift up to 2