Quality Assurance Specialist

Description

 

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

 

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

 

WHAT YOU’LL DO

 

The Quality Assurance Specialist is a member of AVI-SPL’s Systems Integration LOB team responsible for supporting fabrication and installation operations by partnering with local offices in project execution and delivery, and ensuring alignment with fabrication, installation, and quality standards. You’ll work closely with internal teams, vendors, and shop and field personnel to ensure that all AV systems and equipment prepared, validated, and shipped from the QCC meet project specifications, performance, and quality compliance goals. By ensuring QCC processes, technical standards, documentation, and training are aligned, efficient, and effectuated, you will drive project performance and employee and customer satisfaction.

Day-to-Day Responsibilities:

 

• Conduct QCC Handoff/Technical Kickoff Meetings to understand project technical requirements to be able to communicate these effectively to QCC staff.
• Work with project managers and engineers to reinforce QCC Process and Quality Management Plan documentation and deliverable requirements to maintain efficiency and consistency goals.
• Reviews Quality Management Plan KPI’s and recommends appropriate improvement measures as needed.
• Assists QCC Leadership in identifying and mitigating risks to project schedules and success.
• Recommends improvements to existing quality control process to increase efficiency, velocity, and consistency.
• Continually reinforce AVISPL technical standards and playbook processes to ensure technician work product meets project requirements.
• Recommend specific process enhancements and changes with the goal of reducing process overhead and increasing project success.

• Assist in support efforts related to AVI-SPL’s Quality Control Center Process and Quality Management Plan.
• Coordinate with engineering staff to resolve issues around fabrication and pre-deployment configuration of AV Systems and Equipment.
• Assist QCC leadership in managing timelines, deliverables, and communication for QCC related projects.
• Ensure compliance with safety, quality, and fabrication standards.
• Assist in troubleshooting and resolving escalated issues that impact QCC operations.
• Provide training and guidance to technicians on quality control and management practices.

• Participate in project specific lessons learned discussions to solicit feedback on QCC performance to determine areas for process improvement or additional training and development.
• Conduct technical or safety training on relevant and specific topics.
• Participate in meetings with sales and engineering teams to understand new products and solutions and determine action items or process improvements needed to support.
• Maintain a strong understanding of technical aspects of business/industry, trends and changes.
• Travel to assist in the initial setup and buildout of a Regional Quality Control Center.
• Travel to regional offices or customer jobsites to directly interface with team members as needed.
• Special projects as required.

 

 

 

WHAT WE’RE LOOKING FOR

 

Must Haves:

 

 

• Ability to develop and execute detailed test plans and Quality Assurance procedures.
• Understanding of and experience in functional, regression, integration, and acceptance testing.
• Outstanding AV technical acumen and familiarity with control systems programming.
• Ability to recommend and implement process improvements based on QA findings.
• Strong attention to detail in identifying, documenting, and tracking defects.
• Competency in writing technical documentation and QA reports.
• Ability to understand and leverage existing company systems to provide project specific solutions.
• Proven ability to troubleshoot AV system and signal chain issues.
• Ability to balance multiple tasks with changing priorities.
• Ability to negotiate conflicts and maintain constructive working relationships with people at all levels of the organization.
• Ability to collaborate with engineering, product, and installation teams.
• Detail oriented and