Customer Service and Shipping Supervisor

Air Liquide Electronics innovative electronic materials respond to increasingly challenging customer demands for improved mobility, connectivity, computing power and energy consumption. We offer ultra pure carrier gases, a wide range of specialty gases and advanced precursor molecules, enabling equipment for safe distribution, purification and on-line purity control. On site, manufacturers rely on our expertise in providing full management of these gases, advanced molecules and equipment and in helping to continuously improve production processes.

Balazs Nanoanalysis is a contract analytical laboratory owned by Air Liquide Electronics is world-wide leader in supplying gases, specialty chemicals and services to a wide variety of industries.  Balazs Nanoanalysis operates analytical labs around the world serving both internal and external clients.  We support clients in a wide array of industries including semiconductor, biotechnology, aerospace/defense industry, solar, energy storage, automotive and many others.  Our highly-skilled chemists assist other scientists and engineers from companies in these fields to support a wide array of activities such as quality assurance, contamination studies, R&D and failure analysis.

How will you CONTRIBUTE and GROW?

Supervisor role that will directly supervisor the daily operations of the Customer Service and Shipping teams in Fremont, CA

Responsibilities

• Ensure there is always a SAFETY FIRST culture

• Supervise daily operations of both Customer Service Team and Shipping Team

• Ensure personnel of both Customer Service and Shipping Team are properly trained

• Participate in industry professional societies and trade organizations to enhance networking and knowledge of the industry 

• Continuously improve processes on a regular basis, where needed

• Set and drive key performance indicators for both Customer Service and Shipping

• Customer Service Team

• Responsible for customer satisfaction through driving customer surveys and other measurement tools

• Ensure Customer Service team supports the Sales Team and overall Balazs Sales funnel - not limited to RFQs, Quotes, Customer follow up, and customer support

• Work with sales team to ensure responses to customers are done in a timely manner

• Ensure invoicing is completed correctly and in a timely manner

• Work with sales team to provide follow up on customer complaints and invoice disputes as needed

• Shipping and Receiving Team

• Ensure team has coverage of shipping area during business hours - Monday through Friday

• Ensure shipments are processed in a timely manner and samples are taken immediately to the proper laboratory

• Ensure outgoing shipments are ship properly and in a timely manner

• Ensure record keeping of shipments and samples is properly kept

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Are you a MATCH?

Requirements

• High School Diploma or GED required; Bachelor's Degree preferred 

• Experience in a customer service related job, preferred 

• Experience in a leadership or supervisory role

• Knowledge of Air Liquide's products and Balazs’ analytical services is preferred 

• Knowledge of LIMS, Oracle applications with extensive understanding of CORISPlus & familiarity of accounts receivable & inventory modules is preferred 

• Strong planning, communication and problem solving skills needed 

• Strong organizational skills and the ability to perform multiple tasks in an efficient manner 

• Flexible and innovative in terms of developing new value added solutions for customer needs 

• Exceptional interpersonal skills with the ability to work seamlessly out of and within the Air Liquide organization 

• Ability to be a team player, and work in a cross functional, fast paced customer focused, team environment

• Minimum 4 days a week on-site presence 

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