We anticipate the application window for this opening will close on - 24 Aug 2025

 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Careers that Change Lives

In this exciting new role as an mForce Program Manager for Neuromodulation Sales Operations, you will develop a deep understanding of Neuromodulation business groups and represent user needs throughout the release cycle for assigned Salesforce (mForce) capabilities. Working closely with Neuromodulation sales leaders & representatives, you will document needs, prioritize the business enhancement intake, partner with the development team to design & deliver new features, coordinate user testing, and organize business-facing demos. Additionally, you will drive adoption and training strategies, establish KPI metrics, and develop training and communication content. At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This role will require less than 10% of travel to enhance collaboration and ensure the success of the mForce program.

Responsibilities may include the following and other duties may be assigned.

• Develops in-depth understanding of business groups and represents business needs throughout release cycle for assigned Salesforce (mForce) capabilities on behalf of Neuromodulation business

• Works directly with sales managers & reps to understand & document needs & enhancements

• Prioritizes Neuromodulation business enhancement intake for assigned Salesforce capabilities, partnering with IT partners & dev team to assign to sprints

• Supports development and documentation of business process, serving as SME for how processes translate to Salesforce (mForce) for assigned user groups

• Works with Principal Support Analyst / IT / development team to ensure field sales involvement throughout development & demo process within sprints

• Tests enhancements on behalf of business and/or works with business users to coordinate testing as needed

• Organizes/runs business facing demos & works with field & sales trainers to train on assigned Salesforce capabilities; works with Senior Manager to ensure training / comm / update strategies are aligned to overall mForce/Salesforce vision & strategies

• Supports Senior Manager with  holistic Salesforce (mForce) roadmap process, capability needs assessment, and business workshops as needed

• Special projects as assigned

• Establishes, monitors & drives adoption & training strategies, becoming a Salesforce (mForce) Subject Matter Expert & Coach for assigned business user groups. Collaborates with Principal Support Analyst to develop / manage user support procedures.

• Proactively establishes plan, strategies, materials and programs (to include Super User/Tech Star program) to drive field adoption and utilization for assigned mForce capabilities

• Establishes KPI metrics & reporting, proactively monitoring and communicating user adoption rates to stakeholders and leadership

• Develops training & communications strategies and develops, delivers and maintains training & communications content for assigned mForce capabilities / user groups; partnering with sales training teams as needed

• Serves as escalation point for complex support issues as triaged by Principal Support Analyst; backs up support triage process as needed

• Partners with Principal Support Analyst to develop support procedures, support metrics/reporting, and data stewardship program; with a focus on continuous improvement and meeting SLAs

Must Have

• Bachelor's Degree

• Minimum of 5 years of relevant experience, or advanced degree with a minimum of 3 years of relevant experience.

Nice to Have

• 7+ years Salesforce experience

• Strong understanding of out-of-the-box configuration, administrative principles & best practices, and Salesforce mobile

• Strong project management skills and experience, the ability to assemble and lead cross-functional teams and prioritize work & meet deadlines in a fast-paced environment

• 3+ years Experience in developing effective strategies for training and change management in Salesforce implementations

• Ability to identify areas for process improvement and recommend/implement solutions

• Proven creativity and problem-solving skills; ability to work arou