Customer Support & Claims Dispute Specialist (Bilingual)

This is a remote position.

• Provide exceptional customer service by answering inbound calls and inquiries about open positions.
  
• Create and download reports for denied insurance claims; contact insurance companies to dispute or correct these claims.
  
• Investigate claim denials and ensure timely resolution.
  
• Coordinate meet-and-greet sessions between applicants and clients.
  
• Assist candidates with electronic applications, verifying that all required documents are submitted.
  
• Enter new hires into the HR system and facilitate the onboarding process.
  
• Maintain accurate records of calls, claims, and other relevant documentation.
  

Requirements

• Proven ability to provide exceptional customer service, particularly in handling inbound calls and inquiries.
  
• Experience in dealing with denied insurance claims, including contacting insurance companies to dispute or correct claims is a plus
  
• Strong investigative abilities to analyze and resolve claim denials on time.
  
• Familiarity with HR systems and experience in managing the onboarding process for new hires.
  
• Ability to maintain accurate records of calls, claims, and documentation while ensuring all required forms and documents are submitted.