Job Description

Welcome to the intersection of energy and home services. At NRG, we’re driven by the idea of a smarter, cleaner, more connected future—and the possibilities that will bring to the world and to the 7.3 million customers we serve. 

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. More information is available at www.nrg.com or www.vivint.com. Connect with NRG and Vivint on Facebook, Instagram, LinkedIn and X. 

Position Overview:

Vivint, a leader in smart home technology and automation, is seeking a dynamic and highly experienced Sr. Director of Software Quality Assurance (QA) and Release to lead our QA and software release functions. This individual will oversee the strategy, processes, and execution of testing and release management across our software platforms, ensuring world-class product quality and seamless delivery to our customers. The Sr. Director will collaborate cross-functionally with product development, software & hardware engineering, and customer success teams to build a robust QA and release process that aligns with Vivint's commitment to excellence and innovation.

Key Responsibilities:

Leadership & Strategy:

• Develop and execute the overall vision, strategy, and roadmap for Software Quality Assurance and Release Management across multiple software products.
• Lead and mentor a high-performing team of QA managers, engineers, and release managers.
• Build and promote a culture of continuous improvement in software quality, testing methodologies, and process automation.
• Provide leadership in establishing QA best practices, tools, and processes, ensuring scalability and efficiency in a fast-paced environment.

Quality Assurance:

• Own the entire software QA lifecycle, from test strategy planning to execution, bug tracking, and final quality sign-offs.
• Ensure comprehensive test coverage across all product lines, including functional, regression, performance, security, and scalability testing.
• Implement and oversee automation testing frameworks and tools to increase the speed, accuracy, and efficiency of software testing.
• Monitor and report key quality metrics, including bug rates, test coverage, defect escape rates, and customer impact, to drive actionable insights and improvements.

Release Management:

• Oversee the release lifecycle from planning, scheduling, coordinating, and managing software releases across multiple products.
• Develop and implement robust release processes to ensure timely and smooth delivery of software updates and releases to production environments.
• Collaborate closely with DevOps teams to ensure seamless integration of QA and release activities with infrastructure, CI/CD pipelines, and system operations.
• Drive incident management processes related to software defects and releases, ensuring fast resolution and effective communication to stakeholders.

Cross-functional Collaboration:

• Partner with Product Management, Engineering, and Operations teams to ensure that QA and release management processes align with product roadmaps and organizational goals.
• Act as a key point of contact for customer support, product teams, and other stakeholders to provide visibility into quality status, issue resolution, and release timelines.
• Champion a customer-first mindset, ensuring that product releases meet high standards of quality, reliability, and performance.

Innovation and Best Practices:

• Stay abreast of industry trends and advancements in QA tools, testing methodologies, and release management practices.
• Foster a culture of innovation by introducing cutting-edge technologies and approaches to software quality, testing automation, and release processes.

Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• 10+ years of experience in software q