Senior Director, Customer Support

Who We Are:

We’re a high-growth software company with a big mission: empowering K-12 district teams to do more with less. 

At LINQ, we get K12. That’s why we help districts transform K-12 school operations with best-in-class, cloud-based software solutions built to help districts return more resources to classrooms. Integrating finance, HR, nutrition management, and payments into a single, secure platform, LINQ reduces administrative burden. LINQ is trusted by 30% of school districts across the U.S. to help them operate more efficiently and serve over 1 billion meals to 17 million students annually, process payroll for 364,000 educators, administrators, and staff, and engage with millions of families through the free LINQ Connect app.    

Our team? They’re talented, committed, and fiercely loyal problem-solvers. At LINQ, you’ll find challenging and meaningful work, a team that respects and uplifts one another, and a commitment to constant improvement. Our customers love us because we’re attentive, patient, communicative, and solutions focused. They know they can count on us to not only anticipate their needs but to deliver the right answer every time. 

  LINQ’s Values:  • Act with Integrity & Build Trust: Trust is the foundation of our company. We operate with the highest standards of integrity, both internally and externally. We believe in transparency, honesty, and accountability. Building a culture where trust is earned and maintained.  • Deliver Excellence: We consistently exceed our clients’ expectations. In every interaction, we strive to anticipate needs, provide swift solutions, and go the extra mile to relentlessly impress our customers. We communicate clearly, consistently, and in a timely way to cultivate lasting relationships.  • Embrace Challenges: We embrace a growth mindset. Challenges offer opportunities to learn, grow, and improve. Continuous learning keeps us relevant and effective to ensure our solutions remain on the leading edge of innovation.  • Collaborate & Act as One Team: Diverse skills, ideas, and perspectives are our strength. Through open communication, shared goals, and a spirit of unity and mutual respect, we collaborate to achieve excellence, drive innovation, and propel our company forward as a cohesive force. About The Team: LINQ’s Customer Experience department is the heart and soul of our commitment to supporting k12 schools and districts. We’re not just here to answer questions, we’re here to build trust, solve problems, and ensure every customer feels empowered to succeed with our solutions. From onboarding, and training, to troubleshooting and beyond were the guides to help administrators and educators navigate their daily challenges.  

About The Role:  

As the Senior Director of Customer Support, you will play a critical role leading and developing the customer support function within our organization. You will be responsible for designing and executing strategies to ensure exceptional customer experiences, driving customer satisfaction, retention, and loyalty. Your leadership will be instrumental in building and maintaining a high-performing team, fostering a culture of excellence, and implementing best practices to meet and exceed customer expectations.

The role of Senior Director, Customer Support is pivotal in ensuring that our customers receive world-class support and service. If you are a strategic thinker, a passionate leader, and are committed to driving customer satisfaction and loyalty, we invite you to join our team and help shape the future of our customer support organization.      

What You’ll Be Doing:   

Strategic Leadership: 

• Develop and execute the overall customer support strategy aligned with the company's goals and objectives. 

• Drive initiatives to enhance customer satisfaction, retention, and loyalty through exceptional support experiences. 

• Collaborate with cross-functional teams to integrate customer feedback into product development and improvement processes. 

Team Management and Development: 

• Lead, mentor, and inspire a team of customer support manage