Sr. Product Manager - Zuora Billings & Payments

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

We are looking for a Product Manager – Zuora Billing & Payments, with expertise in Zuora's subscription billing and deep knowledge of payment gateway integrations (CyberSource, Adyen, Stripe, PayPal, etc.). You will play a key role in enhancing subscription billing, billing automation, payment processing, and fraud prevention to improve customer experiences and maximize revenue collection. You will work cross-functionally with engineering, sales, finance, and customer success teams to develop and execute a product strategy that aligns with business goals.

 

This position is an individual contributor role reporting to the Sr. Manager, Product Management.

 

Responsibility

• Own the product roadmap for billing and payment solutions within Zuora, ensuring seamless integration with CyberSource, Adyen, and other payment gateways

• Optimize payment processing workflows, supporting multi-currency, multi-region payments, and diverse payment methods (credit cards, ACH, wallets, etc.)

• Partner with payment service providers (PSPs) to enhance transaction success rates and reduce chargebacks

• Drive innovation and automation in subscription billing models, invoicing, refunds, and reconciliation processes within Zuora Revenue and Zuora Billing

• Collaborate with customers and internal stakeholders to continuously improve payment experiences and billing accuracy

• Work closely with stakeholders to gather feedback and identify key pain points

• Act as a subject matter expert on billing, payments, and invoicing for internal teams

• Lead requirements gathering sessions with business stakeholders and ensure that requirements are clear, understood, documented and approved by stakeholders

• Analyze business requirements followed by documentation of requirements and translate into user stories and corresponding actionable tasks along with acceptance criteria

• Develop partnership with business stakeholders and advocate for customer centric solutions that align with business objectives

• Collaborate with engineering and architects regarding solution design, implementation, support, maintenance and enhancement of the application

• Coach and mentor team members to make them more effective

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

 

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor's or Master's Degree in Computer Science or Business Administration
• 8+ years of Information Technology experience in a fast paced environment
• 4+ years of Product Management experience in subscription billing and payments
• Experience with Zuora Billing, Payments, and Revenue Recognition
• Experience integrating Cybersource, Adyen, Stripe, PayPal, or other PSPs
• Experience with payment processing, fraud prevention, and regulatory compliance
• Experience with APIs, payment orchestration, and reconciliation workflows

Preferred

• IT industry experience at enterprise scale
• Excellent analytical, problem-solving, and decision-making skills, with high attention to detail
• Exceptional communication skills, both written and verbal, with the ability to present complex information clearly and concisely
• Ability to collaborate effectively with cross-functional teams and manage projects independently
• Ability to excel in a fast-growing/fast-paced environment, delivering accuracy while managing deadlines where adaptability is imperative