Senior HR Specialist - Employee Lifecycle

 

At Perrigo, we are driven by our mission to Makes Lives Better Through Trusted Health and Wellness Solutions, Accessible to All. We are proud to be a Top 10 player in the European Consumer Self-Care market and the largest U.S. store brand provider of over the counter and infant formula. Dedicated to providing The Best Self-Care for Everyone, we are the people behind the brands you trust. We are Opill®, Compeed®, Solpadeine®, NiQuitin®, ACO®, and many more. We Are Perrigo. We are committed to enhancing the wellbeing of our colleagues and consumers alike. We pride ourselves on fostering an inclusive, collaborative culture where each person can experience a sense of belonging.

 

Join us on our One Perrigo journey as we evolve to win in self-care.

 

Description Overview

 

As Senior Employee Lifecycle Specialist, you will be a key member of the Employee Lifecycle team, part of our People Solutions function, with the mission of supporting the execution of HR services that deliver value to the organisation, while driving efficiency, effectiveness & delivering a superior employee experience.

 

You will be responsible for providing end-to-end support to our employees & managers on sensitive & complex employee lifecycle cases as well as being a designated subject matter expert on different HR processes & programs including participating in system & process improvement projects related to HR technology.

Scope of the Role

 

Key Responsibilities will include (but will not be limited to):

• Manage the resolution of typically complex inquiries & support requests raised by Perrigo employees, managers & HR colleagues
• Act as a point of escalation for ELC co-ordinators, engaging relevant specialist &/or expert teams when required & further escalating to Regional HR teams, HRBPs or appropriate COEs when justified
• Partner with COEs & HRBPs to understand upcoming strategy, policy and program changes and enable within the ELC team
• Support & lead on process optimization and project management for processes moving to the ELC team
• Participate in subject matter expert groups
• HR systems implementations & enhancements: work with country related HR & subject matter experts to understand business needs, partner with HR technology to enable them and co-ordinate process change management
• Monitor immigration compliance over the lifecycle of employees in all countries under your domain flagging any upcoming renewals & potential issues & escalating to relevant specialists as appropriate
• HR systems implementations & enhancements: work with country related HR & subject matter experts to understand business needs, partner with HR technology to enable them and co-ordinate process change management
• Advise and work with ELC co-ordinators on HR processes, improvements & best practices
• Proactively ensure all Tier 0 (self-service) information & guidance on all our employee lifecycle processes is up to date, relevant & accessible to all stakeholders
• Ensure a positive experience for all Employees & People Managers even when processes & situations are challenging ones by maintaining respect for individuals & delivering excellent customer service at all times.  Role model this across the team
• Monitor adherence to defined KPIs including SLAs, leveraging leading measures to identify potential issues as early as possible & ensuring they are resolved in a timely manner & in line with People Solutions governance & escalation process
• Maintain excellent relationships with stakeholders providing them with meaningful & actionable insights that can help improve end to end process performance
• Translate trends into action plans
• Ensure high quality collaboration with all other People Solutions teams to ensure alignment & consistency of services delivered
• Foster a culture of service excellence with your peers, role-modelling this to deliver true best in class services to all 

 

Projects & Continuous Improvement

• Proactively lead & contribute to a variety of projects & initiatives which support the employee lifecycle team & the wider People Solutions continuous improvement agenda
• Provide guidance & support provision of training to end-users & key stakeholders on Employee Lifecycle processes at Perrigo
• Continuously improve ways of working, looking for opportunities to enhance our service offering, streamline & simplify activities, remove or automate lower value adding tasks while always providing excellent customer experience

Experience Required

 

• Batchelor