Customer Care Specialist (Asia-Pacific time zones)

Department: Customer Service

Employment Type: Part Time

Location: Remote

Compensation: $17.00 / hour

Description

SafetyWing (YC W18) is seeking a part-time customer care specialist interested in building a global safety net with us.
We are headquartered in San Francisco, while our international team is fully distributed, stretching ten time zones. We are on a mission to remove the role of geographical borders as a barrier to equal opportunities and freedom for everyone. And we are doing that by creating simple health insurance and retirement products for remote workers worldwide as a replacement for national welfare systems. Currently, we support two main products: Travel Medical Insurance and Health Insurance (for companies and individuals).

We provide 24/7 support to our members and work with a ‘follow the sun’ model. That means we don’t do night shifts or very early mornings. While we work remotely, we have a friendly and helpful global team, and we’re also definitely looking for someone who is a joy to work with.  

Below are some of the principles we live by:

• Be honest
• Help the customer
• Be clear and concise
• Be kind and make the customer happy

💻 Your responsibilities will include

• Answer customer questions via live chat, email, and phone support.
• Proactively look at how to improve the customer experience.

Our top priority is to help our customers find solutions that help them get what they want and need. Within the boundaries of honesty and effective communication, we aim to have conversations that make our customers not only happy supporters of SafetyWing but happy in general.

🧪 We are looking for someone who:

• Has excellent English language skills (written and spoken).
• Has the ability to work independently and be a problem-solver.
• Is comfortable working on weekends (usual shifts are between 6 and 8 hours long) and available for up to 25 hours a week.
• Extra shine if you have experience with insurance, customer service, or healthcare.
• Is comfortable working within the Asia-Pacific time zones (the working hours generally fall between UTC+7 to UTC+10).

😀 We like to work with people who:

• Want to help build a global social safety net on the Internet.
• Think for themselves instead of copying others.
• Are willing to try new things, even with the risk of failure.
• Are intellectually curious and open to new ideas.
• Are creative and bold in the face of any problems.
• Have strong integrity and do the right thing.

🧘 What we offer

• Fully remote work environment – work from anywhere globally. 
• A part-time opportunity (up to 25 hours per week) for a long-term contract.
• 20 days of compensated time off each year.
  
  

In addition, if you join our team for more than 30 hours per week, you will get health and travel insurance.
As your journey continues with us, after six months, you can also benefit from a personal development budget and office stipend.

We are looking forward to hearing from you!