On Site Supervisor

The Opportunity:

In this role, you will report to the Manager, Onsite Services and will work closely with the Avantor’s Lab and Production Services team of over 1,500 on- and off-site expert personnel. Based at our customers location, you will directly oversee and work with a team that preforms customized service solutions.

Salary Range: 65,000–68,000

Location: Hillsboro, OR 97124

Shift: Monday–Friday, 8 am–5 pm

Benefits:

• Health and Wellness: Medical, Dental, Vision and Wellness programs (eligible for medical coverage on day 1)
• Time Off: Paid Time Off (PTO), and Company paid holidays,
• Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount,
• Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto and home insurance,
• Recognition: Celebrate your peers and earn points to redeem on gifts and products.

What we’re looking for  

• Education: High school diploma or GED is required; Associate degree or undergraduate degree in business or science related field is preferred.
• Experience: 4+ years applicable experience in customer service, purchasing, and/or account management required.
• Previous experience managing associates is required.
• Collaboration Tool: Knowledge of ERP Systems; intermediate Microsoft Office knowledge with proficiency in Microsoft Word, Excel, and PowerPoint required.
• Basic computer skills, including Microsoft Office
• Able to lift to 50lbs
• Understanding and experience in either shipping, inventory, and/or purchasing required. 
• Excellent customer service skills with the ability to display a professional, can-do demeanor required.   
• Basic purchasing and inventory management experience required. 
• Effective communication in writing and verbally with both the customer and internal contacts required.
• Proactive thinking with the ability to prioritize tasks, self-manage and motivate, in order to meet goals.
• Proficient in troubleshooting with the confidence to make sound business decisions with limited consultation with the manager required.
• High regard for safety, quality, protocols, and procedures with ability to adhere to and administer policies required.
• Conform to all customer requirements for background checks, health and safety issues, and security clearances required.
• Inside sales experience and cross-referencing skills are considered a huge plus.
• Spill containment, IATA, DOT, IMDG and Hazwoper training also considered a huge plus.
• GMP, GLP, CPR, and OHSA training desired, not required. 

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How you will thrive and create an impact:  

Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.
 

In this role you will:

• Leads and directs team efforts as well as performs work provided in SOW related to customer requirements.
• Coaches and motivates team members to successfully perform job requirements and to meet / exceed goals and objectives. Encourages through mentoring, as well as supporting individual, professional and team growth.
• Management of open order status reports, customer, metrics and department reports, and SOP/SOW maintenance
• Provides training and development as well as back-up to associates to perform required tasks.
• Performs administrative duties such as associate performance appraisals, succession planning, time card review, vacation scheduling, etc.
• Creates and maintains: SOPs, SOWs, SPIs and KPIs.
• Acts as a liaison between customer, Avantor services and sales.
• Ensures GxP Compliance and Good Documentation Practices.
• Brings Value to the customer from personal development in the industry.
• Other duties as assigned.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose p