Customer Success Manager

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

The Customer Success Manager is responsible for ensuring a seamless and successful customer journey, from pre-installation through implementation and long-term retention.

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Success Manager, you will be responsible for:

•    You will ensure customer success throughout the customer journey including pre-installation, implementation, and retention.

•    You will proactively manage account health: adoption of Siemens technology, escalations, and emerging customer needs.

•    You will be the champion for a positive customer experience: promotive reference-ability for future customers (image collection, references, success stories, etc).

•    You will leverage past Customer experiences to facilitate future process / customer experience improvement.

•    You will support clinical marketing and sales efforts including customer clinical discussions and trade show support.

This role is ideal for you if you are familiar with the following and are eager to advance your career with Healthineers:

•    You are self-starter, self-motivated, have demonstrated a high level of initiative within a fast-paced, constantly evolving Healthcare environment.
•    You ideally have a background in mammography as a technologist or have great familiarity with mammography workflow through relevant experience.
•    You have deep knowledge of Siemens mammography portfolio, workflow and processes, as well as experience on other vendors.
•    You are skilled in coordinating, communicating, and helping drive timely resolutions across organizational boundaries .
•    You have experience with mitigating challenging customer complaints using a logical, systematic, Customer centric process.
•    You have demonstrated the ability to drive accountability and ownership – both at Siemens within a matrix environment, as well as within the customer environment

Required skills to have for the success of this role:
•    5+ years in customer facing role in Healthcare environment; 8+ years in mammography clinical setting
•    Experience with C-Suite, radiology, administration, and technologists required
•    Process Improvement, project management and “Voice of Customer” experience a plus
•     Ability to travel to customer sites (up to 60%)

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose:  To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.
 

If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers.

If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities. (use your country EEO required language where applicable)

Who we are: We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to ca