Product Validation & Training Support Specialist - Food Safety Industry - Union, MO

Product Validation & Training Support Specialist - Food Safety Industry

Union, MO

Onsite

 

Step into a world where your work as a Product Validation & Training Support Specialist at Romer Labs doesn’t just mean a job well done, but a step towards a safer, healthier future. Your role is pivotal in ensuring the integrity of the food industry, providing the technical backbone and customer support that upholds our highest standards.

 

This is for our Romer Labs division which offers a broad range of innovative products and services covering mycotoxins, food pathogens, food allergens, gluten, GMO, veterinary drug residues and melamine. www.romerlabs.com

 

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

 

Responsibilities:

• Deliver technical support, including on-site visits, to ensure customer satisfaction, empower sales personnel, and enhance the capabilities of customer service teams.
• Manage and execute validations and applications, promptly fulfilling customer inquiries and requests.
• Troubleshooting by utilizing laboratory techniques and computer software to carry out experimental protocols and accurately document outcomes.
• Facilitate hands-on product training sessions for both customers and internal staff, guaranteeing correct and effective product use.
• Play a pivotal role in the rollout of new products by contributing to validation studies, overseeing beta site testing, and leading educational initiatives for staff and customers.

 

We bring:

• A rich history and a promising future of bold scientific innovation and passionate creation with our customers;
• A space to grow by encouraging and supporting curiosity and an open mindset;
• A culture that prioritizes safety and well-being, both physically and mentally;
• The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose;
• A flexible work environment that empowers people to take accountability for their work and own the outcome;
• Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity;

 

You bring:

• Bachelor's degree in science related field
• 1-2 years’ prior experience in laboratory setting preferred
• Ability to multitask and effectively prioritize daily tasks
• Ability to travel 30%

 

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their crea