Director, Product - Payments Funds In (US, LACA)

Director, Product - Payments Funds In (US, LACA) - New York, NY

Are you customer obsessed and passionate about building products and experiences that support the financial needs of a global population? How about offering up your technical skills in a business that is committed to moving money for better? If you are interested in joining a globally diverse organization where our high impact contributions are recognized and celebrated both by our customers and our leadership, allowing each of us to thrive, then it is time to join our Payments Product Team at Western Union. 

Western Union powers your pursuit

We are seeking an experienced Director of Product to lead the regional execution and evolution of our funds-in payments strategy. This role will oversee a high-performing product team focused on expanding and optimizing our network of payment methods—critical to driving both near- and long-term growth for Western Union.

As a key member of the global Payments Product organization, you will shape and execute strategic initiatives that deliver innovation, efficiency, and market competitiveness. Your work will be grounded in competitive analysis, industry trends, business goals, and strategic partnerships, with a focus on enabling seamless, compliant, and cost-effective customer experiences across the region.

You’ll play a pivotal role in building a best-in-class remittance payments platform, helping us better serve customers around the world and solidify Western Union’s position as a leader in global money movement.

Role Responsibilities:

• Responsible for leading a team of product managers tasked with the inception, discovery, solutioning, development, testing, roll-out, and maintenance of a product or platform.

• Prioritizes work for more junior members of the product team, directs the team’s efforts around run, grow, and transform-type programs and initiatives.

• Shapes and evolves the way of working for the product team by establishing high-performing stakeholder relationships with adjacent functions, and by refining agile and end-to-end PDLC practices.

• Creates the conditions under which product teams can thrive by shaping our people/talent, process/procedure, product, and technology strategy. Ideates and pilots innovative ways of fulfilling our product mission.

• Owns the product/platform roadmap and continuously makes priority decisions based on business cases, market, user, and customer impacts. Acts as steward to the investment made into our platforms by calling out risks and managing the total cost of ownership for any given capability. Establishes market positioning objectives for complex products and platforms.

• Continuously educates the product team, as well as internal and external stakeholders on the vision, mission, current and desired future state of our products and platforms.

• Prepares executive reporting around KPIs and OKRs. Is responsible for the performance of our product teams, incorporates short and longer-term professional development goals on the team and team member level.

• Sets an example of living Western Union’s values around engagement and inclusion.

• Acts as a change agent and driver of innovation. 

Role Requirements:

• 7+ years of experience of product management experience in Financial Services, preferably payments and 5+ years of experience managing teams.   

• Undergraduate or graduate degree in business or engineering. 

• Product Management Skills: demonstrated product management skills including strategic and tactical product management, working knowledge of agile methodologies, change management, end-to-end PDLC.

• Project Management Skills: demonstrated project management skills including the ability to create a project plan, planning and coordinating, organization, adaptability, and execution.   

• Communication Skills: Excellent writing and communication skills.     

• Problem-Solving Skills: Proven problem-solving skills, a robust technological   background, and an understanding of business processes.  

We make financial services accessible to humans everywhere. Join us for what’s next. 

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. 

Just as we help our global customers prosper, we support our employees in a