Customer Care Representative

Title: Customer Care Representative

Location: Westminster, Co (hybrid & weekend shifts)

Department: Trimble Advanced Positioning

Do you want to work with a company that transforms the way the world works?  

Do you want to work with a collaborative team that encourages career advancement, transparency, integrity, and teamwork?

This weekend-centric role works a “4-days on, 3-days off” schedule over the weekend to ensure our customers get the help they need.

What You Will Do

The Customer Care Representative provides outstanding customer service and support to ensure a positive customer experience with our positioning solutions. The ideal candidate is service minded and thrives in a friendly, hard-working, fast paced environment.

• Provide customers with quotes and product knowledge 

• Respond to internal and external inquiries via email and phone and call customers to renew their subscriptions, up-sell services, and obtain customer satisfaction feedback

• Input sales orders, payments, and help customer activate their service and update client accounts to maintain data integrity

• Troubleshoot technical customer issues with service activation and operation

• Work weekend shifts

What Skills and Qualifications You Should Bring

• Excellent communication skills 

• A warm, approachable, outgoing manner

• Able to uncover customer needs and pair them with appropriate solutions

• Skilled in outbound customer calls to solicit subscription renewals

• Working knowledge of Microsoft Office software and internet browsers

• Technical expertise preferred

What Skills and Qualifications You Could Bring

• Conversational in Portuguese and/or Spanish

• Experience using database management systems

• 2+  years of experience in a customer service position

Schedule Requirements

• Weekend-centric schedule, typically 4 days on, 3 days off with 2 8-hour weekday shifts and 2 12-hour weekend shifts. Some overtime/additional days required during peak season.

About Your Location

This role will report out of the Westminster, Colorado Trimble office. The expectation is that the individual that will fill this role is able to operate as an “onsite” or as a “hybrid” employee.

About Our Trimble Advanced Positioning (TAP) Division

The advanced positioning division continues to deliver GNSS correction services and solutions across a variety of markets and industries.  Our Vision is to deliver the best easy-to-choose, easy-to-use high accuracy experience to our customers, regardless of their hardware brand

We serve Professionals in agriculture, surveying, GIS land and marine construction, and owner/operators of real-time GNSS networks

Trimble Positioning Services

Trimble’s Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble’s Privacy Policy

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Pay Equity

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

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Hiring Range:

19.42

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24.26

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Bonus Eligible?

No

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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expe