(PT) Host Center Court

RELATIONSHIPS:

• Reports directly to the Restaurant/Bar Manager or Supervisor on duty.

• Interacts and cooperates with Headwaiters, Waiters, Supervisors, Bar Staff, and all other Food & Beverage Employees.

• Interacts with guests as appropriate. 

JOB DUTIES AND RESPONSIBILITIES:

• Greets guests upon arrival, according to IHG standards.

• Answers telephone communications, takes reservations.

• Offers cigars, cigarettes and after dinner-mints.

• Attends to special guests requests.

• Ensures personal grooming and uniform are to the required standards.

• Promotes image of restaurant by displaying impeccable manners, diplomacy and tact towards restaurant/hotel guests.

• Complies with hotel's health, safety and hygiene policy.

• Reports all questions and related issues to the Supervisor, or Manager on duty.

• Follows the procedure on Cash handling and Bill presentation to guests.

• Attends pre-meal briefing sessions.

• Prepares and presents Bills.

• Check to ensure that the Opentable System is running properly before lunch and dinner service.

• Ensure that all menus must are checked and clean.

• Greet every single guest with a warm welcome, in the appropriate area of entrance.

• During dinner service, makes sure to display the appropriate color of napkin white/black and introduces the waiter who will take care of the table.

• Help guests with the chair

• Present an open menu to each guest and a clean wine list to every table.

• During breakfast service, presents our breakfast menu and the 2 options buffet/a la carte and promote our buffet.

• Wish the guest a pleasant meal

• Offer a parting comment as the guest exit the restaurant.

• Ensure to obtain at least 3 GSTS per day.

• At IHG we are committed to providing our employees with a safe, secure and healthy workplace.  It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures.

• Perform other duties, tasks and special projects as assigned.

QUALIFICATIONS:

Essential:

• High School diploma or equivalent vocational training.

• Certificates from previous employers/ college.

• Previous experience in this position at a similar establishment. 

• Food Hygiene awareness and at least basic training.

• Ability to communicate in English with guests, co –workers and Management, to their understanding.

• Ability to compute basic mathematical calculations.

• Ability to provide legible communication.

Desirable:                  

• Previous job related experience.

• Ability to communicate in a second language.

• Food Hygiene certificate.

• First aid awareness.

Essential Skills:

• Ability to perform job functions with attention to detail, speed and accuracy.

• Ability to prioritize, organize, work delegated and follow through.

• Ability to be a clear thinker remains calm and resolves problems using Sound judgment.

• Ability to work under pressure of meeting production schedules and timelines for guests and fellow workers.

• Ability to aid in the transportation of all work equipment and produce pertinent to carry out the job.

• Ability to work an 8-hr shift in all types of conditions pertinent to the job.

• Ability to work with all products and equipment prescribed.

• Ability to differentiate Dates.

• Ability to comprehend instructions

• Ability to plan and aid in the execution of promotions.

• Ability to work cohesively with co-workers as part of a team.