Patient Liaison

JOB SUMMARY:

Serves as a liaison for patients, family members, and visitors to assist with comfort, communication, health education and resolution of concerns. Follows and adheres to the Ephraim McDowell Health nursing professional practice model if applicable. Performance that accomplishes patient and family centered care as central to practice and a foundation of caring, compassion, competence, communication, collaboration and teamwork. Responsible to participate in shared nursing leadership to accomplish positive outcomes, education, respect, dignity and safety for the patient and their family. Accountable for leadership of self and others. Exhibits the values of F.I.R.S.T. (Friendliness, Innovation, Respect, Service, and Trust).

 

ESSENTIAL FUNCTIONS, DUTIES, AND RESPONSIBILITIES:

 

Competent Associate

Serve as a patient advocate.

Accountable for problem solving and critical thinking.

Knowledgeable of therapies, diagnostic results and products for patient use.

Participate in peer review processes when applicable.

Use evidenced based practice and pursue new knowledge including but not limited to:

Participation in data collection and implementation of research/pilots and creation of new projects.

Sharing research findings with others for the development of policies, procedures, and practice guidelines for patient care.

Application of knowledge and skills to the practice of nursing if applicable.

Systematically evaluate clinical care to:

Demonstrate understanding of the performance improvement process.

Collect and monitor data for quality and effective clinical care.

Implement activities to enhance the quality of clinical care.

Participate with interdisciplinary teams that evaluate clinical practice or health services.

Participate in root cause analysis and corrective action plans, when indicated.

Demonstrate knowledge of and execution of the department’s standards, policies and procedures to ensure safe, effective patient care.

Share knowledge and skills with colleagues, provide peers with constructive feedback regarding their practice and interact with colleagues to enhance one’s own professional nursing practice.

 

Patient Education

Serve as patient, family, and Associate mentor to:

Utilize multi-disciplinary and/or unit based teams and exemplify knowledge of external/internal resources to achieve desired outcomes.

Facilitate the continuum of care on a daily basis meeting regulatory standards and communicating patient care findings as appropriate.

Defend patient rights and improves care on the unit and in the Organization.

Apply patient goals and education utilizing knowledge of age appropriate, culturally and ethically sensitive care techniques throughout the patient’s life span.

Utilize teaching tools in order to provide instructional guidance as needed related to the education of the patient, family and/or support person specific to the patient’s assessed learning needs.

Provide persistent and realistic instructional methodology to empower the patient and family to develop skills to advocate for themselves.

 

Respect/Dignity

Exhibit trustworthy behaviors, as noticed by colleagues, patients, and their families.

Conduct self in an ethical manner while working toward positive outcomes for the patient and their family.

Assume responsibility for personal health behaviors.

Demonstrate optimism and adapt to changes made in the department.

Show genuine concern for colleagues, patients, and their families.

Maintain patient confidentiality within legal and regulatory parameters and deliver care in a non-judgmental and non-discriminatory manner that is sensitive to patient diversity.

Deliver care in a manner that preserves patient autonomy, dignity

and rights; seek available resources in formulating ethical decisions, preserve the patient’s privacy and refer cases as appropriate to the Ethics Committee.

 

Pat