Customer Advisor

Stepping up in the electric power industry? Join DNV for a dynamic and international career at the top of the electric-power-system world!

We are looking for a Consultant/R&D Engineer to enhance our Smart Cable Guard team to help our customers monitor their cable grid effectively.

Smart Cable Guard (SCG) is a real-time, multi-functional monitoring system for distribution power cable grids. The SCG system has two unique functions: 1) detecting and locating weak spots using partial discharge measurement, and 2) detecting and locating faults in power cables. And more functions are being developed. The system is rolled out in more than 20 countries on 5 continents. Want to know more about Smart Cable Guard? Click here!

When we sell SCG, we do not only sell “a box”, but we strive to help our customers get the most out of Smart Cable Guard and to provide insights into the condition of their distribution grids. Each new customer where SCG is deployed brings new challenges with respect to how the grid design influences the (high-frequency) measurements performed by SCG. We collaborate with our customers to get the most out of SCG in their grid and organization. Additionally, we bring the knowledge and experience we gain this way back into the SCG product by optimizing existing features and developing new features.

This role can be based at our DNV office in Medford, MA, or any other DNV locations, presenting a dynamic hybrid schedule where employees will typically spend three (3) days per week working from either a DNV office or client location/site. Further details regarding role-specific requirements will be shared during the interview process.

What You’ll Do

• Advise customers to maximize the benefits of SCG in their grids and provide actionable insights based on SCG results
• Collaborate with customers to investigate and analyze SCG’s performance in their grids, identifying areas for improvement
• Travel to customers (worldwide) for face-to-face meetings and perform on-site inspections
• Work with SCG’s Engineering and Insights teams to improve existing features and develop new features

• Generous paid time off (vacation, sick days, company holidays, personal days)
• Multiple Medical and Dental benefit plans to choose from, Vision benefits
• Spending accounts – FSA, Dependent Care, Commuter Benefits, company-seeded HSA
• Employer-paid, therapist-led, virtual care services through Talkspace
• 401(k) with company match
• Company provided life insurance, short-term, and long-term disability benefits
• Education reimbursement program
• Flexible work schedule with hybrid opportunities
• Charitable Matched Giving and Volunteer Rewards through our Impact Program
• Volunteer time off (VTO) paid by the company 
• Career advancement opportunities

**Benefits vary based on position, tenure, location, and employee election** 

DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with disabilities. US applicants with a physical or mental disability who require reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department (hrrecruitment.northamerica@dnv.com). Information received relating to accommodation will be addressed confidentially.

For more information 
https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal 

What is required

A collaborative professional with strong advisory and communication skills, complemented by engineering expertise, dedicated to supporting SCG customers worldwide.

And

• You can combine a deep theoretical understanding with a pragmatic, practical attitude
• You possess a curious, investigative attitude towards new technologies and new situations
• You can work independently and responsibly
• You possess analytical thinking and troubleshooting skills. Be able to investigate and solve problems
• You understand the technical consequences of a business decision as well as the business consequences of a technical decision
• 10+ years of experience in electric power systems. Experience with diagnostics, high-frequency measurements, and/or partial discharge measurements is a plus, but not a r