Hello ✨

We're Happy Scribe, a 100% bootstrapped and profitable startup based in Barcelona. We are on a mission to break language barriers globally and bring audiovisual content to all.

We are building the #1 Audiovisual Platform by combining state-of-the-art AI with trusted language experts to produce ****high-quality transcriptions, captions and translated subtitles at speed.

We're 35 people at the moment, and we're building the team thoughtfully and with a lot of care.

Chances are, if you’re on this page, you might be interested in one of our open or upcoming positions.

About the role

Happy Scribe’s AI is powerful and the accuracy levels of our automatic subtitles and transcriptions can go up to 90%. For those who won’t have time to make those corrections themselves, we offer the option to pay a freelancer to finish the job. We have built a strong community of 400+ professional transcribers (or Scribes, as we call them) from all over the world, and are looking for someone to help support the Scribe operations and community together with our Community Support Specialist.

This is a part-time role based in Barcelona.

What you’ll do

• As a Scribe community manager, you will support with general requests and administrative support (bank details, deadline extensions, feedback about the platform, etc.)

• Coordinate scribes’ onboarding: creating accounts for new linguists, sharing test files, sharing onboarding material.

• Identify the most pressing community needs, grouping feedback and communicating back to the team.

• Review, document and report system alerts that require the attention of the technical team.

• Coordinate feedback about scribes’ quality assessments and maintain transcription guidelines updated.

What you’ll bring

• 2+ years of previous experience in operations, community management, customer service or similar.

• You have excellent communication skills, both written and verbal, and you are highly empathetic and passionate about community.

• You are comfortable and keep a positive attitude when facing high-pressure situations that require quick and efficient solutions.

• You are highly organised. You have the ability to prioritise effectively and make difficult decisions if needed.

• Experience working with large freelancer communities is a plus.

• You are fluent in English. Speaking French, German, Spanish or any other language is a plus.

Interview Process

We see this as a two way process and value the time you invest in considering working with us. We are committed to replying to everyone who applies, giving feedback to everyone we interview, being respectful of your time and giving you all the information you need to be able to make a decision.

• Step 1 - Screening a 45 minute video call and live case study with Boris to dive deeper into your skillset.

• Step 2 - Deep Dive with our Operations Manager (and your future manager) Maddy.

Note - you might speak to different people than the ones noted here, but the steps remain the same. In some cases, we might ask for an additional conversation to go deeper into certain topics if we think it can add value.

What we offer

💰 Competitive salary — our salaries in the top percentiles of the Barcelona startup scene.

📈 Equity — By joining the company when the team is so small, you’re helping us set the foundations of our future success. We're asking you to come on an adventure, so if we find a treasure, we want you to get a piece.

✨ Have an impact on millions of people — Change how users and language professionals make transcriptions, translations and subtitles.

👫 Work with a small team of bright people — When we talk with most people, they have a hard time understanding how we got so far with so few people. Looking at this, we're close in ARR to a typical Series B company, but our ARR per employee is 10x the industry average.

🤝 A company culture built on trust, autonomy, and independence

🛫 Infinite runway, no investment pressure. We are 100% bootstrapped and profitable. Every penny spent comes from happy customers who are paying for a product they value. Many tech companies are laying off staff because they grew too fast and need funding to survive. We prioritised profitability and sustainable growth, and are not impacted by funding shortage.

🧠 Menta