Supportive Services Manager - Medically Vulnerable People (MVP) Program

WHO WE ARE

The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community. 

JOB SUMMARY

The Road Home is seeking a highly motivated individual who is committed, compassionate, willing to be challenged, and who wants to make a difference in the lives of others. Reporting to the Medically Vulnerable People (MVP) Program Director, the Supportive Services Manager is responsible for leading the efforts of a dedicated team of supportive Case Managers that provide various services to guests at the MVP Program. The MVP Program prioritizes aging and medically vulnerable individuals that are experiencing homelessness, providing safe, accommodating non-congregated emergency accommodations. The Services Team is focused on engaging with and providing individualized support for all guests to ensure each person at the resource center can quickly transition back into stable housing. In addition, the Supportive Services Manager plans, organizes, leads, and provides ongoing support for new initiatives, tailoring programs to the changing needs of those served. By providing strong leadership, setting departmental goals, tracking progress, and adjusting program direction to maximize positive housing outcomes as necessary, the Supportive Services Manager will ensure those who turn to us in need receive individualized, trauma-informed support and are able to step out of homelessness and back into housing.

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply*

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Position(s) Available

1

Job Title

MVP Supportive Services Manager

Reports to

MVP Resource Center Director

Position Status

Full-Time, 40hrs/week

Pay Grade, Starting Rate

Grade 9 - $24.25/hr

Location

Medically Vulnerable People (MVP) Program Facility - Sandy, UT

FLSA Status

Exempt

EEO Class

First/Mid-Level Officials and Managers

Shift

Monday - Friday, occasional after hours and weekend required

JOB DUTIES

Supervision

• Hire, train, and manage department staff, ensuring that they are providing high-quality, trauma-informed care in a non-congregate setting for aging and medically vulnerable adults.
• Provide direct supervision and ongoing evaluation of a diverse team of approximately 7 Case Managers,
• Assist staff with setting strengths-based, achievable goals targeting quick and stable housing solutions for their case load.
• Support and train staff in providing thorough and individualized support based on each guest’s unique needs and barriers, maintaining focus on Housing First approaches to sheltering and supporting individuals back into housing.
• Work with staff to develop new and innovative ways to engage with guests.
• Manage weekly staff schedule. Ensure each shift is adequately staffed.
• Timely review and approval of staff timesheets. Manage other departmental paperwork and administrative reports in a timely manner.
• Ensure best practices are implemented and adhered to:

• Housing First
• Harm Reduction
• Trauma-Informed Care
• Low Barrier Shelter

Program Management

• Review, on an ongoing basis, the services being offered at the MVP Program and develop new programs as needs emerge.
• Identify and share resources provided in the community that may best serve our guests’ needs.
• Communicate with community partners and relevant internal and external teams to coordinate quick and efficient access to community resources for staff and guests alike.
• Analyze program data and adjust scope and direction of program as needed to improve efficiency and increase positive outcomes.

Strategic Direction

• Serve as an integral part of The Road Home’s leadership team, providing feedback on staff and guest concerns and workshopping ways to enhance the services provided to guests.
• Work with other supervisors and Road Home teams to create consistency with care coordination between facilities
• Observe emerging trends for program participants and within the homeless service sector