Owner Success Associate

🏡 Join GuestReady as an Owner Experience Agent (Portuguese & Spanish Speaker)!

GuestReady is a game-changer in short-term rental and hospitality management, operating in the UK, France, Portugal, Spain, and the UAE. Since 2016, we’ve been redefining the industry with cutting-edge technology and top-notch service. Now, we’re on the lookout for a Portuguese-speaking Owner Experience Agent to join our Porto office and provide outstanding support to our hosts!

📌 Role Overview

As an Owner Success Associate, you will be the main point of contact for property owners, ensuring clear communication, smooth collaboration with internal teams, and exceptional service delivery. Your role is crucial in maintaining owner satisfaction by responding to inquiries, resolving issues, and supporting the long-term success of our partnerships.

🎯 Key Responsibilities & Tasks

✅ Respond to owner inquiries with accuracy and professionalism.
Example: Provide essential information regarding property performance, bookings, or processes in a timely and clear manner.

✅ Facilitate communication between property owners and internal teams.
Example: Act as a bridge between owners and the operations team to coordinate maintenance or resolve guest-related issues.

✅ Document all interactions and cases with attention to detail.
Example: Log conversations, requests, and resolutions in the CRM to maintain accurate records and ensure follow-up.

✅ Collaborate effectively with team members.
Example: Support colleagues during peak periods while managing individual owner accounts with accountability.

✅ Take ownership of owner issues and ensure timely resolution.
Example: Investigate concerns, propose solutions, and escalate when necessary to deliver the best outcome for the owner.

✅ Apply problem-solving skills to enhance owner satisfaction.
Example: Identify recurring challenges, suggest process improvements, and proactively share insights with the team.

✅ Adapt to evolving processes and tools.
Example: Stay up to date with new systems, workflows, and best practices to provide efficient and consistent support.

🛠 What You Need to Succeed

🔹 Strong communication and multitasking skills.
🔹 Fluency in Portuguese and English.
🔹 Previous experience in customer service, hospitality, or similar roles.
🔹 Excellent problem-solving skills and a proactive mindset.
🔹 Tech-savvy and comfortable with digital tools.
🔹 Positive attitude in a fast-paced environment.

🎁 Perks & Benefits

🏡 Hybrid work flexibility (balance work & life!).
🚀 Be part of a fast-growing company in the travel industry.
🌍 Join a multicultural, dynamic team.
📚 Career growth & learning opportunities.
🏥 Comprehensive health insurance.
🧘 Well-being activities & support.
🐾 Pet-friendly office – because furry friends make everything better.

🙌 Join Us on This Exciting Journey!

Even if you don’t tick every box, we encourage you to apply! If you’re 70% the right fit, we’d love to hear from you—skills can be learned, and we’re all about growth.

GuestReady is committed to diversity and inclusion. We welcome applicants from all backgrounds, valuing unique talents and perspectives. Let’s build something amazing together! 🚀