Sr. Associate, Trust

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

Our Modern, Flexible Workplace:

 

We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to work from anywhere at any time, allowing for more flexibility in where and how you work. We know that choice and flexibility are important to you. We also recognize that flexible and remote positions can become opportunities for military partners, caregivers, and individuals with disabilities to thrive at our company. We invite you to consider what a Modern, Flexible Workplace can mean for you!

It is anticipated that an incumbent in this role will work onsite for three (3) or more days a week and will have a dedicated workspace when working onsite. Work location is subject to change based on business needs.

Summary of the Job:

 

The Sr. Trust Associate role is a relationship management role that will work closely to help families identify and meet their financial goals and objectives. They will administer trust relationships consisting primarily of revocable, irrevocable trusts and estate accounts. The Sr. Trust Associate provides complex advice and guidance to customers, adhering to all fiduciary standards. They will organize and execute documents, generate reports, general correspondence and act as the primary client touch point while resolving customer questions.

About This Role:

 

Job Specific Responsibilities/Accountabilities:

Serve as the primary point of contact for trust accounts within their book of business. Meet regularly and listen to clients to gain an understanding of their needs. Identify opportunities by asking the right quetsions.  Research and resolve existing clients’ inquiries and respond to all client requests in a timely and professional manner. Perform necessary duties consistently and reliably to meet expectations and expand the relationship with product/service offerings. Foster the relationship and perform duties as requested as well as maintain regular and professional communication with centers of influence (i.e., accountants and attorneys). Leverage internal and external resources when necessary to identify and serve client’s more complex needs.

Ability to read and understand the complexities of a Trust document in order to manage the opening, funding, closing, transferring processes as well as regular maintenance of accounts and administrative reviews according to bank policies and guidelines within the designated trust platform system. Accountable for the sound decision making in exercising discretion in the best interests of the beneficiaries, executing the terms of the estate plan or documents in which FNBO serves as Trustee, Personal Representative, Conservator, or Guardian (Illinois only), often exercising broad discretion for beneficiaries with competing interests, and managing financial risk for the organization. 

Prepare and maintain appropriate forms and documentation independently to complete transactions ensuring completeness and appropriate customer, co-fiduciary, advisor, officer and/or committee approvals.

Serve as a subject matter expert on areas of expertise including estate settlements via the Death Administration Guide, real estate, processes and training. 

Build understanding and knowledge of standards of excellence. Apply quality standards and ensure accuracy and completeness of individual work output in the following areas:

Prepare and print finalized documents, review for accuracy, and prepare for customer signature.

Scan all applicable documents, route to appropriate systems, and perform quality audit of documents after routing is complete.

Accurately process and track receipts/on-site deposits and disbursements.

Execute new requests for discretionary distributions and prepare appropriate documentation based on trust language; obtain appropriate committee approvals; track and proactive preparation of existing requests before exhaustion. Balance business risk to FNBO with customer interests, including all exercise of discretion in fiduciary accounts such as approval of disbursements of fiduciary funds according to conditions of the trust and needs of the beneficiaries, resolve customer issues, and collaborate with customers to articulate and achieve goals, in collaboration with Advisor RMs where applicable.

Review Authorized payments to ensure available cash and prevent overdrafts.

  

Prepare fee project letters, input fee changes, and ensure collection of final fees at a