Customer Experience Specialist

Why Badger Meter?
 

Badger Meter is a leading global water technology company, with a mission to preserve and protect the world’s most precious resource.  For more than 100 years, cities and businesses have utilized our innovative and trusted solutions to enhance operational efficiency and conserve water while making it more affordable, clean and resilient.  Just like every drop counts, at Badger Meter every employee counts because our contributions have a lasting impact on the world!

Here at Badger Meter, we believe that our approach to diversity, equity, and inclusion is the very foundation of our success. Our commitment is reflected in our core values, where we strive to create an environment that celebrates differences, encourages innovation, and ensures that every voice is celebrated and appreciated.  

We understand that a diverse team brings a variety of perspectives and ideas, which ultimately fosters creativity and excellence. Badger Meter provides opportunities for career growth and development for every employee by creating a supportive and inclusive workplace where they can make meaningful contributions while preserving the world’s most precious resource. 
 

What You Will Contribute:
 

The Customer Experience Specialist (CES) is responsible for managing existing accounts to cultivate and maintain strong relationships within our BEACON customers, ensuring high levels of customer satisfaction using data to proactively manage events and opportunities within their water systems. The (CES) is required to work closely with our customers alongside Sales, Customer Support, and Product / Software Management and Field Sales Support teams to ensure customers are maximizing their systems.

Job Duties:

• Responsible for increasing revenue by building customer loyalty and brand recognition

• Partners with the Field Sales Support Team to onboard customers to ensure their system foundation is set for future growth

• Use industry and internal company knowledge combined with data and analytics to formulate proactive intelligence models for their customers

• Utilizes extensive product knowledge and problem solving skills to enhance customer satisfaction and retention

• Builds relationships with assigned customers by understanding their analytic and system needs such as pressure, flow, water quality etc. to deliver an overall positive customer experience

• Review and address customer issues and concerns while seeking to improve their overall experience and loyalty

• Provide insight and relay the voice-of-customer with internal teams, including sales, product/software marketing, technical support, field support and engineering

• Promote additional maintenance, training and support programs designed to enhance customer loyalty and experience

• Develop and share best practices with customers and Badger Meter personnel to drive quality, effectiveness and efficiency within our processes

• Assist and manage assigned customer issue escalation and provide problem solving steps as needed to ensure overall customer satisfaction

• Ability to travel up to 25% as needed to support customer requirements

Education and Experience:

• Associates Degree in Marketing, Business, Communications or a related field preferred

• 5 + years of experience in in Water Utility AMI desired

Qualifications:

• Intermediate Proficiency in Excel, PowerPoint and Word required

• Experience with Project Management preferred

• Strong organizational and presentation skills required

• Ability to identify and define problems, extract key information from data and develop workable solutions for the problems identified require

• People / Customer Service skills required

Competencies:

• Collaboration: Work collaboratively with others across the organization to achieve shared objectives.

• Communication: Convey information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listen actively to others.

• Initiating Action: Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.

• Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.