Sr Manager, Software Engineering - Platform Security

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The Platform Security Business teams are responsible for overseeing revenue-generating security products that enhance customer experiences by extending core security mechanisms within the platform's framework. The Data Encryption team operates under the umbrella of the Platform Security Business, utilizing fundamental cryptography principles to craft a range of innovative products. Noteworthy among these offerings are Edge Encryption, Code Signing, Cloud Encryption, and Column Level Encryption Enterprise, each serving distinct security purposes.

Edge Encryption functions as a reverse proxy, strategically installed by customers within their networks. It acts as a protective barrier, encrypting sensitive data before it even reaches the ServiceNow applications housed in our datacenters. Meanwhile, Code Signing facilitates essential workflows and APIs, establishing a web of trust among various components of the ServiceNow ecosystem. Our Cloud Encryption solution stands as a sentinel for data at rest, ensuring comprehensive encryption for all forms of customer data, SQL-based or otherwise. The keys to this encryption are placed firmly in the hands of our customers, who exercise full control over their lifecycle. In addition, the Column Level Encryption Enterprise feature contributes key protection and lifecycle management for field-level encryption within applications. Our revenue-oriented approach drives us to consistently engineer cutting-edge security capabilities, while remaining open to fresh opportunities that empower our customers in their pursuit of robust security measures.

Presently, we are seeking a seasoned Senior Software Engineering Manager to join our ranks. The ideal candidate possesses a strong background in crafting data security features for cloud-based services. Crucially, this individual should adeptly manage teams of skilled engineers, driving them towards the delivery of premium-grade security products. The goal is to achieve enterprise-level quality while adhering to our meticulously planned product roadmap.

If you share our passion for enhancing data security within cloud environments and have the expertise to guide talented teams towards excellence, we invite you to explore this exciting opportunity further.

What you get to do in this role:

• Work with product management, product design, QE, release, support, and development teams to create high-quality solutions.
• Manage product development team along with their daily activities including, but not limited to reviewing and contributing to - requirements, design, implementation, testing and release.
• Manage departmental resources, staffing, mentoring, and developing a best-of-class engineering team.
• Analyzing and understanding customer’s needs to collaborate with product management to come up and maintain active product roadmap.
• Helping the product support team resolve customer issues.

To be successful in this role you have:

• Experience managing employees who require little oversight in completing assigned work.
• Experience in providing direction, delegate assignments, and support to accomplish tasks with their team.
• Experience with open-source tools