Spa Attendant (''Asistente de Spa')

POSITION PURPOSE

Perform in a pleasant, professional, and efficient manner, a combination of duties related mainly to spa guests. The Spa Attendant is responsible for providing the highest level of professionalism and gracious service to our guests at the Spa, and facilities while ensuring supplies, products and refreshments are always available.

ESSENTIAL RESPONSIBILITIES

• Welcomes our guests with a warm, friendly smile and provides them with impeccable service at the spa facilities.
• Ensures the facilities are orderly and well-maintained, ensuring the highest levels of cleanliness and sanitation for the spa and fitness center.
• Provides our guests with refreshments, locker assistance, fresh towels, and supplies.
• Promotes the use of property activity equipment available to our guests, assisting them with instructions and rules on all outdoor games.
• Coordinates the delivery and pick-up of food and beverage deliveries at the pool, and clean and soil towels with the Housekeeping Department.
• Follows all safety and emergency procedures and discourages unsafe behaviors throughout the outdoor areas.
• Performs additional duties and responsibilities as directed by the leadership team.

• Contributes to the success of the organization by promoting the products and services available at the spa.
• Follow the company's safety and emergency procedures.
• Maintains current credentials and licenses as required by city, county, and state regulatory agencies.
• Performs additional duties and responsibilities as directed by the leadership team.
• Seeks the opportunity to up-sell and recommends other hotel outlets to our guest.
• Undertakes other responsibilities as directed by supervisor.
• Attend all scheduled training, departmental and hotel meetings.
• Ensure all privacy and security protocols are followed as well as departmental and company procedures.
• Confer and cooperate with other departments to ensure coordination of guest needs.
• Maintain an extensive knowledge of the hotel, its services, and facilities. Along with a general knowledge of the city where the hotel is located and its attractions.
• All other duties assigned by manager or supervisor.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Assist with any guest inquiry.
• Follow all company and safety and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries.
• Perform other reasonable job duties as requested by direct and indirect supervisors.

PHYSICAL DEMANDS

• Environmental conditions are inside, a job is considered “inside” if staff spends approximately 75 percent or more of the time inside. The temperature is moderate and controlled by the hotel environmental systems.
• Must be able to stand and exert well-paced mobility for up to four (4) hours