Head of Performance and Process Improvement

Job Title: Head of Performance and Process Improvement

Location: Morristown, NJ 

About the Job

Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions, and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world. 

North America represents Sanofi's most pivotal and strategically critical region, concentrating more than 40% of group sales and delivering even higher profitability margins. This position will report to and support the North America Head of Order to Cash leader. This market operates within an increasingly complex ecosystem characterized by:

• Multiplicity of sophisticated route-to-market models: Direct distribution, major wholesalers (McKesson, Cardinal Health, Cencora), specialty pharmacies, large hospitals, and rapidly expanding e-commerce channels

• High-stakes external stakeholder relationships: Physicians, giant retailers (CVS, Walgreens, Walmart), major wholesalers, and specialty care providers requiring exceptional relationship management

• Dynamic regulatory environment: Constant changes in FDA, DEA, state-level pharmacy regulations, pricing transparency laws, and healthcare reform initiatives

• Intense competitive and political pressures: Drug pricing debates, healthcare policy changes, and market access challenges requiring sophisticated strategic navigation

Business Operations (BO) / Global Finance Services (GFS) is the Global Shared Service organization of Sanofi providing end to end services to all geographies covered by Sanofi Global Business Units (GBUs through Key Markets - North America, Europe, Japan, Greater Gulf, Greater China - and International MCOs - MultiCountry Organizations) including the Order To Cash (O2C), of which Customer-Invoicing-to-Cash (CI2C) and Account-To-Report (A2R) Service Lines.  In addition, BO hosts several global Centres of Excellence (COEs) that provide support and other services worldwide.

Order To Cash (O2C) service line, one of the pillars of GFS in Business Operations, is currently covering the following areas of the Customer Invoicing to Cash (Ci2C) process:

-        Credit Management

-        Collections & Account Receivables management

-        Cash Application

-        AR Monthly closing and Reporting

And will be progressively extending its scope to the following Order to Serve sub-processes:

-        Customer Master Data, Pricing & Commercial conditions

-        Claims & Disputes Management

-        Order Management

In order to build an integrated end-to-end order to cash process under one single organization.

The purpose of the Head of Regional Performance & Process Improvements for North America supporting Order to Cash (O2C) is to manage Process Improvements and Operating Model changes to implement Order to Cash Core Model (Processes) & Business Solutions (Automation). The position is critical for overall accountability of end-to-end Order to Cash operations, for fueling a performance culture that delivers best-in-class services, and for partnering with relevant business representatives in the North America market to ensure sustainable, efficient processes and improve cash performance.

About Sanofi:
We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.
 

Main Responsibilities:

• Support the implementation and stabilization of the O2C operations for North America in close collaboration with the O2C Head of Key markets, the O2C heads of hubs, the i.O2C project team, the O2C Global Process Owners/ Global Process Leads (GPOs/GPLs) in line with the BO target operating core model.

• Act a key leader and decision maker ensuring the successful deployment of integrated Order to Cash operating model within Regions, ensuring Core model adoption and minimizing business disruption during transition phases.

• Ability to influence and clearly drive Order to Cash strategy adapted to Markets features (among which labor cost & efficiency/ complexity/flexibility) by setting-up the business cases & scenarios supporting investments decisions in Continuous improvements in term of Processes and Solutions (Systems & Automation) and Operating Model changes (zonal, platform offs