Senior Director, Software Engineering - Claims (Remote)

GEICO is seeking a Sr. Director, Software Engineering - Claims (Remote) within the Claims organization to lead Digital Claims Transformation with modern Architecture & Open-Source Software. This role will be leading largest domain within Claims while working closely with Business and Product partner to deliver best-in-class digital solutions for our customers, claimants, agents and adjusters across all channels and for all line of business

Key Accountabilities:

• Manage the customer relationships for functional area ensuring that business plan items and operational support are in line with business objectives.  

• Manage and Direct the effective operations of a functional work processing area including ensuring process improvements leading to productivity gains.  

• Responsible to stable and reliable delivery of the application to production users within SLA.

• Direct the planning, development, scheduling, and maintenance of specific systems of projects and the programming, monitoring and modification of specific program through technical managers.

• Be responsible for the hiring, terminating, promoting, and transferring associates in the section.

• Evaluate the performance of staff, reviews results accomplished considering established objectives and recommends status and salary adjustments.

• Review and approve section salary budget, manpower requirements and all other qualitative planning.

• Possess effective decision-making skills demonstrated using sound judgement along with tactful communication.

• Able to craft, communicate, and execute a vision and mission for a team. 

• Build, sustain, and leverage relationships across teams and divisions to execute projects collaboratively. 

• Negotiate with external vendors to secure best price and access to the tools/resources required to execute plans.

• Work with your officer to address project dependencies, negotiate and estimate incremental delivery dates for milestones with the stakeholder community, and deliver projects on time.

• Identify and raise appropriate project risks, in addition to presenting detailed and implementable solutions or alternatives.

• Understand how requirements and design choices may impact systems across multiple areas.

• Report on your team’s progress for project and other key metrics, in addition to presenting detailed and implementable ideas for areas to further improve or influence.

• Initiate and support performance evaluation of team members.

• Cultivate a culture that motivates all levels of performers to higher levels of achievement.

• Execute change management processes and best practices, adapting approach as necessary.

• Build and maintain relationships with your team members to support an environment of trust.

• Influence those you motivate and coach to be receptive to feedback by cultivating a culture that acknowledges and expects individuals to grow and be accountable because of experience gained (growth mindset).

• Identify where technical or analytical skill gaps put future team deliverables at risk and craft a plan to remediate, consistently challenge team members to share knowledge and learn new technologies.

• Craft and deliver strategic and well-structured persuasive arguments to drive projects that drive process improvement, enhance cost leadership, and/or customer experience.  These are the sources of GEICO’s competitive advantage. 

• Craft fully compliant quality documentation.

Essential Job Functions:

• Proven success implementing large scale projects across multiple disciplines. 

• Reputation as someone who engages with team members effectively.

• Deep understanding of multiple business domains as well as the application ecosystems they depend upon.

• Constructing, interpreting, and applying metrics to your work and decision making, able to use those metrics to identify correlation between drivers and results, and using that information drive prioritization and action.

• Initiative and creativity in solving problems and driving innovation through others.

• Delivery of information in a clear and concise manner appropriate to the audience.

• Embracing ownership of both successes and failures, demonstrating leadership maturity. 

• Ability to balance multiple assignments distributed across multiple teams and dependency areas.

Qualifications:

• 10+ years proven experience in Tech Leadership role in building enterprise B2B/B2C Applications with Open-Source software.

• Technical expert in Full-Stack Digital Appl