GM - Operations

Description

 General Summary: This position is responsible for directing and coordinating the activities of the Operations, Environmental Remediation, Sales & Marketing, Estimating, Safety, and Mechanical Departments on a territory comprised of multiple divisions to obtain optimum efficiency and economy of operations and maximize profits.

Positions reporting to this position: Senior Division Managers, Division Managers, Sales Managers, and others who supervise employees in the operations.

Duties and Responsibilities

Key responsibilities under Hulcher’s Five Cornerstones included below:

Take ownership of the Safety Program for each Division, including responsibility for:

• Training
• Coaching
• Root Cause Analysis
• Incident Investigation
• Enforcement of Safety rules and procedures both in the shop and on jobs

Responsible for Mechanical preventative Maintenance program for each Division, including:

• Oversight
• Training
• Guidance
• Monitor Compliance

Accountability for the People Cornerstone including:

• Staffing and Recruiting
• Training and Cross Training
• Ensure consistent management of people
• Retention, including managing of time off programs including Stress Days
• Responsible for Management of SDMs

Responsible for Asset Utilization for each Division including: 

• Diversification
• Awareness of and responding to Competition in your markets
• Financial Growth and Profitability
• Monitor utilization of every piece of equipment
• Monitor and efficiently manager utilization of labor
• Ensure proper staffing levels

Appraise Quality and Image of facility:

• Division being operated at an acceptable level
• Audit worthy at all times
• Ensure quality of product is exceptional
• Customer Satisfaction – Solicit and gain sincere feedback
• Responsible completion, quality, and timely submission of daily updates

Additional Duties and Responsibilities and additional detailed expectations:

• Ensures quality service to customers is provided; endeavors to expand business opportunities through quality, efficiency and cost control efforts
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
• Determines and reviews staff requirements
• Participates in recruiting, interviewing, hiring, and training employees
• Appraises performance including RREs and PDPs and/or PIPs when appropriate
• Rewards and disciplines employees
• Addresses complaints and resolves problems for employees and customers
• Reviews and/or conducts analysis in order to plan responses to market and customer needs
• Determines and reviews goals/objectives of area of responsibility and individuals assigned in order to provide customers needs
• Prepares, implements, and monitors proper allocation and scheduling of personnel in order to respond to customer/market needs in emergency and non-emergency basis
• Coordinates with Safety, Human Resources, and other Departments; recommends changes and improvements
• Maintains frequent contact with management staff and representatives
• Ensures compliance with company policies and practices
• Ensures implementation and compliance with philosophy of mechanical program
• Directs sales activities through sales staff and marketing
• Analyzes sales statistics to formulate strategy and to assist in promoting sales
• Maintains frequent contact with customers to promote sales, solves problems, and determine satisfaction
• Participates in short/long term market strategy development
• Provides checks/balances to bid processing ensuring profitability and quality control
• Assists in developing and use of budget/fiscal and inventory control programs that maximize cost control and goal attainment for the system
• Evaluates performance of area of responsibility and subordinates
• Ensures administrative requirements are completed in a timely manner
• Mentors and assists in training of General Manager candidates and trainees
• Plans/forecasts succession for all positions
• Develops, promotes and executes developmental plans
• Performs other incidental and related duties as required

Requirements

Requirements

Educational Requirements: Requires bachelor’s degree and/or 7 or more years of related administrative, training, operations, mechanical, safety and leadership experience.

Required Certification/Licensure: Valid driver's license.

Experience Requirements: 7 or more years of related administrative, training, operations, mechanical, and safety