Account Manager Global Security Operator

Overview

Company Overview:

 

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and other perks, depending on the position and eligibility.

 

Job Description:

Job Description

Allied Universal® is hiring a GSOC Account Manager. The Global Security Operations Center (GSOC) Account Manager supports global security management and other business function leaders for a high-profile client. The GSOC Account Manager is expected to perform shift briefings, monitor team health, and ensure training requirements are met. The GSOC Account Manager is the local point of contact on all processes within the GSOC and directly responsible for the execution and improvement of policies, procedures, and processes.

 

Position is located in Frisco, TX (near HWY Dallas Pkwy & Warren Pkwy)

 

Annual Pay $70,000 

 

RESPONSIBILITIES:

• Serve as communications hub for the Global Security department
• Act as the initial point of contact in the GSOC for any business risk pertaining to the protection of the client’s people, assets, operations, and reputation
• Oversee the operations of the GSOC, ensuring adherence to Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) across all aspects of the operation
• Work with the leadership team to prepare for, respond to, and recover from all incidents and crisis events that may impact the client domestically and internationally
• Create and develop programs and processes that scale and balance near-term goals and long-term strategy
• Ensure technical solutions, workflows, and processes for the GSOC continue to be accurate, efficient, and innovative; undertake quality assurance measures and develop and implement solutions to resolve deficiencies
• Communicate and disseminate information to key stakeholders using established communication methods and procedures
• Promote a culture that sustains employee satisfaction and retains a skilled and motivated workforce
• Ensure staffing levels meet operational needs and operators are trained appropriately for their roles; develop and implement department and site-specific training programs to ensure the success of the GSOC operation
• Provides back-up, support, and on-call function as-needed

QUALIFICATIONS: 

• Pass any State-required training or other qualifications for licensing
• Bachelor’s degree or higher in Criminal Justice, Security Management, Public Safety, Cybersecurity, or related field of study
• Minimum of three (3) years of intelligence, corporate, military, law enforcement, and/or security experience
• Minimum of three (3) years of working in and leading personnel in a Global Security Operation Center (GSOC), or similar command center environment
• Strong project management skills, with the ability to work in and define ambiguity/gray areas while adhering to tight deadlines in a fast-paced environment
• Demonstrated analytical, critical thinking, and problem-solving skills
• Experience creating training material and conducting training programs
• Ability to work and communicate effectively with all levels of leadership
• Excellent written and oral interpersonal communication skills with a strong ability to lead in a team environment

PREFERRED QUALIFICATIONS:

• Master’s degree in Criminal Justice, Security Management, Public Safety, Cybersecurity, or related field of study
• Five (5) or more years of intelligence, corporate, military, law enforcement, and/or security experience
• Gallagher Software knowledge a plus
• Five (5) or more years working in and leading personnel in a Global Security Operation Center (GSOC), or similar command center environment
• One or more of the following security industry certifications
  • Certified Protection Professional (CPP)
  • Physical Security Professional (PSP)
  • Certified Emergency Manager (CEM)

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days,