Regional Lead Trainer Partner

Description

As a Trainer Partner at monday.com, you will play a pivotal role in educating clients on the features, functionality, and best practices of our platform. A main focus of your role will be to connect with users, understand their needs, and deliver tailored training sessions to empower them. You will develop and continually enhance training content, ensuring it aligns with business needs, product updates, and user requirements. Additionally, you will lead and manage the Train the Trainer program, where you will train external trainers to help scale the training program effectively. You will collaborate closely with internal teams to ensure that all training initiatives support customer success. The ideal candidate is passionate about the product, thrives on delivering engaging training sessions, and is committed to fostering a culture of continuous learning and improvement.

About The Role

Training Delivery:

• Conduct live and virtual training sessions for customers, ensuring engagement and knowledge transfer.
• Tailor training content to customer use cases, industry-specific needs, and different audience types, including end users, champions, and support teams.
• Develop and deliver product training to a variety of stakeholders to ensure widespread understanding and effective adoption of the platform.

Content Development:

• Collaborate with the instructional design team, content, marketing, and customer success teams to create training materials such as presentations, guides, and webinars.
• Continuously update training materials to reflect new features, product enhancements, and customer feedback.
• Gather client feedback from training sessions and courses to improve the overall training experience and ensure content is relevant and impactful.

Train the Trainer Program:

• Build, lead and manage the Train the Trainer program, training external trainers to help scale the training program and ensure consistent, high-quality delivery.

In-person Training Sales Development:

• Collaborate with Account Managers (AM) and Customer Success Managers (CSM) to promote in-person training programs, showcasing the product’s value proposition to potential clients.
• Manage the sales pipeline by communicating with customers, understanding their needs, and aligning them with appropriate training solutions.
• This role involves frequent travel.

Reporting & Metrics:

• Track and report on training participation, engagement, and performance metrics to gauge the success and impact of training initiatives.
• Collecting insight from the field and use data insights to assess the impact of training on product adoption, customer satisfaction, and overall success.

Internal Collaboration:

• Work closely with various internal stakeholders (customer success, product enablement, CX, and marketing teams) to ensure that training aligns with the overall company strategy and objectives.
• Participate in product launch meetings to stay informed on new features and communicate these updates to clients.
• Support CX representatives by addressing escalated questions and providing expert guidance.

Customer Success Focus:

• Foster a customer-centric approach by ensuring that training programs drive user adoption, enhance customer success, and empower external trainers.
• Support customers in maximizing the value of monday.com through tailored training, ensuring a smooth onboarding and adoption process.

Requirements

Experience:

• 4+ years of experience in a training, instructional design, or customer success role, preferably within a SaaS or tech environment.
• Proven experience in delivering engaging training sessions to diverse audiences (e.g., end users, champions, support teams).
• Experience in developing training materials, including presentations, guides, and webinars, and working with cross-functional teams to create content.

Training & Communication Skills:

• Strong presentation and communication skills, with the ability to explain complex concepts clearly and engagingly.
• Ability to tailor training content to meet the needs of different audiences and industries.
• Experience in both live and virtual training delivery, with proficiency in online training platforms and tools.

Instructional Design Knowledge:

• Familiarity with instructional design principles and best practices for creating effective training content.
• Ability to assess learning need