Customer Support Specialist

Overview

Are you passionate about solving problems and building relationships? Do you thrive in a fast-paced environment where no two days are the same? Join WAVE, the retail product arm of WellBiz Brands, as a Customer Support Specialist and become a trusted resource for our franchise partners across the country.

 

We’re looking for someone who is highly organized, empathetic, and solutions-oriented—someone who gets energy from helping others and takes pride in delivering exceptional service. You’ll serve as the go-to contact for our franchisees, supporting everything from product orders to website troubleshooting, and ensuring a seamless experience from start to finish.

 

WAVE Benefits:

• Unlimited time off and holiday schedule
• Medical, dental, vision, and life insurance
• Health Savings Account
• Flexible Spending Account
• 401K match
• Monthly allowance for spend at WellBiz Brands, Inc. owned brands
• Cell Phone reimbursement
• Free Employee Assistance Plan

 

Compensation Range: $55,000.00 - $60,000.00/annually. Offers to select candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.

 

Location: Hybrid – must be available to work in-office at least 3 days/week (after training period)

 

What You’ll Do:

• Be the first point of contact for franchisees, supporting product orders, retail inquiries, website help, and more

• Respond to inbound calls, emails, and case submissions with professionalism and care

• Maintain accurate customer records in NetSuite and Oracle

• Process daily orders, manage purchase orders, and ensure timely resolution of customer concerns

• Support product warranty claims, returns, and billing tasks like applying payments or credits

• Collaborate across departments to identify and resolve recurring issues

• Help create and refine customer support procedures to improve service delivery

• Contribute to tracking customer satisfaction and uncovering areas for improvement

What You Bring:

• 1+ year of experience in a customer-facing support or service role

• Strong communication skills—clear, professional, and empathetic

• Comfort juggling multiple priorities and deadlines with minimal supervision

• Ability to spot trends and proactively solve problems

• Experience with NetSuite or Oracle is a plus, but not required

• Familiarity with franchising, transportation, retail, or e-commerce is a bonus

• Bachelor’s degree preferred, or equivalent experience

Why You’ll Love Working Here:You’ll join a collaborative, growing team that’s passionate about helping our franchisees succeed. We’re a company that values innovation, customer focus, and teamwork—and we’re committed to making every interaction count.

 

Wellness and Vitality Exchange (WAVE) is the consumer products company that supports all WellBiz Brands franchise companies (Amazing Lash Studio®, Elements Massage®, Radiant WaxingTM, Drybar®, and Fitness Together®) via the development of private label products that are sold at retail as well as products used in performing services. In addition, WAVE purchases and distributes branded products for the portfolio of companies.

 

WellBiz Brands, Inc. is the manager of five beauty, health, and wellness franchise brands: Amazing Lash Studio®, Elements Massage®, Radiant Waxing®, Drybar®, and Fitness Together®. Headquartered in Denver, Colorado, WellBiz Brands has more than 900 combined U.S. franchised locations across the five brands. Through the WellBiz Brands support staff, the brands strive to uphold these core values: fun, ownership, respect, passion, and integrity. These core values embody everything important for each brand, from franchise owners to clients, to lead healthy, balanced lives. All five brands offer unique franchise opportunities for entrepreneurs from all walks of life and various investment levels, with a fresh focus on recurring revenue models. For more information about WellBiz Brands and its franchise opportunities, visit WellBizBrands.com

 

At WellBiz Brands, we value, promote, and celebrate diversity, equality, and inclusivity. We believe that a diverse mix of talented people sparks creativity, fosters innovation, and drives results and a broad understanding of diversity in all ways.

Legal Disclaimer

WellBiz Brands, Inc. is the manager of five beauty, health and wellness franchise brands: Elements Massage®, Amazing Lash Studio®, Drybar®, F