Senior Program Manager, Managed Services

Senior Program Manager

We seek a highly skilled and experienced professional to join our organization as a Senior Program Manager of, Managed Services Program Management Office (PMO). This role requires a strategic thinker with a strong background in cybersecurity, extensive project management expertise, and the ability to drive transformative initiatives.

About the Team

The Managed Services Program Management Office (PMO) oversees and optimizes the delivery of Rapid7 Managed Services, ensuring alignment with business objectives, driving strategic direction, and fostering continuous improvement. The PMO leads program and project initiatives within and affecting the Managed Services organization, serving as a central hub for collaboration, enablement, and reporting across service teams and Rapid7. This approach enhances coordination, improves transparency, and drives greater effectiveness in service delivery.

About the Role

The Senior Program Manager will play a critical role in driving the success of key programs and initiatives by leveraging data, metrics, and cross-functional collaboration. This position focuses on delivering impactful results, supporting business objectives, and ensuring operational excellence.
 

Collaborate on Product and Service Programs and Initiatives:

• Work closely with Managed Services Product Managers and Service Delivery teams to drive and contribute to the success of key initiatives.

• Participate in developing and executing strategies that align with business objectives and risk management goals.

• Coordinate cross-functional efforts to ensure alignment between program goals and broader organizational priorities.

Contribute to Program Management Success:

• Lead and support cross-organizational programs, ensuring they are strategically aligned with the company’s goals and objectives.

• Drive the development and implementation of best practices for program initiation, planning, execution, monitoring, and closure.

• Proactively address potential risks and roadblocks, applying proven problem-solving skills to deliver successful outcomes.

• Establish clear project charters, timelines, and milestones, ensuring stakeholders remain informed and engaged throughout.

Build Stakeholder Relationships:

• Partner with product teams, customer success, sales, and operations to align program outcomes with organizational needs.

• Provide clear and consistent updates to stakeholders on program status, challenges, and successes.

• Foster effective communication channels to address questions, concerns, and opportunities for collaboration.

• Act as a trusted advisor, ensuring stakeholder expectations are managed and exceeded.

Drive Operational Excellence:

• Contribute to refining repeatable processes to enhance efficiency, quality, and scalability.

• Support the development and implementation of frameworks that enable the scaling of Managed Services offerings.

• Demonstrate adaptability and flexibility to navigate changing priorities and requirements, ensuring continued program success.

• Proactively seek and incorporate feedback to improve program management practices and outcomes.
   

The skills you’ll bring include:

• Bachelor’s or Master’s degree in Information Technology, Business Administration, or a related field.

• Proven experience (8+ years) in a senior Program Manager role, preferably within a cybersecurity PMO or similar function.

• Project Management Professional (PMP) or related certification (preferred).

• Strong strategic thinking and financial acumen with a history of aligning technology initiatives to business and financial objectives.

• In-depth knowledge of Managed Detection & Response (MDR), Managed Vulnerability Management (MVM), Managed Application Scanning (MAS), Professional Services, and software development processes.

• Experience successfully launching new services and product capabilities to market.

• Excellent presentation skills, specifically leading large diverse teams through complex program and project reviews, milestones, and outcomes.

• Excellent leadership, communication, and interpersonal skills with the