Sr Manager, Mobility Solutions

Who We Are:
At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we’ve been committed to making dreams come true for independent car dealers. AFC’s finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek. Learn more about AFC, here: https://www.autofinance.com/

AFC is proud to be a subsidiary of OPENLANE. AFC's core business complements the other business units within the OPENLANE group of companies. For more information, visit https://corporate.openlane.com/.

AFC’s Core Values:

Elevating Relationships. We connect deeply with our customers - celebrating their wins and supporting their struggles as if they were our own.
Powered by Passion. We believe that “passion is our superpower” and that every success is built upon the commitment and perseverance of our employees.
Vision-driven. We look ahead to the bigger picture so our customers can be prepared; after all, their success is our destination.
Dedicated to You. We demonstrate value and appreciation by recognizing and validating each other’s efforts. We stand committed to the success of our customers.
 

We're looking for:

AFC is seeking a relationship builder who will enthusiastically develop their team and lead efforts to service and elevate relationships with AFC’s Mobility Accounts. The Sr. Manager of Mobility Solutions does this by building new customer relationships, expanding existing customer relationships by leading a team directly responsible for developing strategy for servicing and growing AFC’s rideshare programs, service loaner programs and rental operators. This person will have a strong understanding of portfolio management, risk and account servicing to include identifying and implementing ways to create process efficiencies. Collaboration with team members within credit, contracts and legal.

You are:

• Focused on Elevating Relationships: you believe integrity and honesty build long-lasting relationships; connecting with your customers as well as your team, celebrating their wins, and supporting them through their struggles. 

• Powered by Passion. You are obsessed with customer service and driven to help our customers realize their unlimited potential. You understand that our dealers' success relies on your commitment and perseverance.

• Vision-Driven. You prioritize understanding your customers' future needs and are dedicated to continuous improvement. You make it easier for customers to do business while preparing for what's to come.

• Dedicated. You have an unwavering "people-first" commitment to ensure success and provide support to both your customers and team.

You Will: 

• Provide specialized support to AFC’s Mobility Accounts in the US and Canada 

• Use leadership, business development, creativity, and available resources to ensure proper account servicing

• Engage with customers to help them manage and grow their business by providing industry leading knowledge. 

• Understand Operator specific markets, and individual customer operations to forecast opportunities and challenges. 

• Develop and maintain a trusted advisor relationship with customers by staying up to date on industry trends. 

• Develop relationships with internal stakeholders and external partners 

• Coach and develop your team in all facets of portfolio management to include data analysis, risk mitigation, and business development.

• Engage in consistent meetings with your team to ensure alignment on branch goals and strategy. 

• Assess and develop your team including coaching, mentoring, managing team member relations, and building strong development plans.

• Recruit, onboard, train and educate members of the team. 

• Effectively manage your team and portfolio virtually and/or remotely. 

• Effectively promote other OPENLANE businesses’ products and services to customers.

• Develop proficiency in AFC policies and procedures relative to the busin