SBU FSO Focal Product Line Manager - (E4)

Key Responsibilities

Contract Management

• Responsible for CSA (Contract Service Agreement) Field Support. Working with FSO to understand KPI gaps.  Unscheduled down time events, PM metrics, etc., to deliver service product development roadmap
• Provides guidance/input to the field on impacts of part/supplier changes.
• Implementation of component roadmaps including part obsolescence, replacements, alternative vendors and cost reduction
• Implementation of cost reduction roadmap, through  repair/refurbishment solution development and implementation.
• Install & Warranty (I&W) monitoring/analysis and drive improvement projects.
• Attend meetings targeting service tool performance, I&W costs, parts/labor cost reduction plans, Continuous Improvement Projects, and service BKM.
• Drive key initiatives and meet customer requirements to enable Wafer Fab Equipment and Services.

Service Readiness

• Accountable for driving the service readiness throughout the Product Life Cycle of Wafer Fab Equipment
• Support Internal and External documentations review for legacy and new products
• Coordinate and implement Service Product Roadmap releases through program management process (Training, documentation, spares readiness, part repair, etc).
• Drive/ influence tool design and tooling to protect company values and services.
• Participate in Design for Install & Design for Service programs
• Works closely with business unit to introduce equipment special tooling

Field escalation support and customer engagement

• Coordinate with internal stakeholders to support strategic field requirements.
• Support field escalation process with Field Service Organization, Global Product Support and Technical Support Engineering to support service agreements. Will address directly or work with TPS to address.
• Coordinate with field experts as needed to support critical Service Agreement’s as per Field Service Organization request
• Responsible for field training and certification on AGS Service products, eg Troubleshooting, Digital tool dashboards
• Responsible for successful implementation of AGS Service products – eg SA parts forecasting, low cost parts adoption, repair loop qualification and fan out
• Responsible for tracking Service contract tool performance KPIs, eg Uptime, PM frequency, PM Green-to-green

Field Productivity Improvement

• Drives FSO efficiency improvements along with Field team
• Identify target improvement areas and drive related programs for Field productivity improvement.
• Drive Field Training and Certification programs on new Platforms and Complex upgrades.
• Drive field Technical capability development
• Capture Field Best Known Method (BKMs) than enables value services.
• Drive delivery of fast and effective resolutions on field issues with digital tools for service

Qualifications

• Minimum of a Bachelor's Degree required, preferably in Chemical, Mechanical, Electrical, Material Science, and/or Data Science.
• Minimum of 5-7 years of experience in quality, mechanical tooling, semiconductor product support or related field
• Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions
• Semiconductor industry experience (5+) years is requires especially in Vapor Deposition

Travel: 20-30%

Must have:

• Minimum of a Bachelor's Degree required, preferably in Chemical, Mechanical, Electrical, Material Science, and/or Data Science.

• Minimum of 5-7 years of experience in quality, mechanical tooling, semiconductor product support or related field

• Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions

• Semiconductor industry experience (5+) years is requires especially in Vapor Deposition

Qualifications

Education:

Bachelor's Degree

Skills:

Certifications:

Languages:

Years of Experience:

7 - 10 Years

Work Experience:

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 20% of the Time

Relocation Eligible:

Yes

U.S. Salary Range:

$140,000.00 - $192,500.00

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills,