Program Manager, Uniforms

About Us

Endeavor Air, a wholly-owned subsidiary of Delta Air Lines, takes pride in delivering a safe, reliable, and customer-focused travel experience. Flying as Delta Connection, Endeavor operates 130 regional jets on 700 daily flights to 126 destinations in the United States, Canada, and the Caribbean.

 

Endeavor is headquartered in Minneapolis, Minn., with hub operations located in Atlanta, Cincinnati, Detroit, Minneapolis, New York, and Raleigh-Durham, and 11 maintenance bases across our network. At the heart of our operation, over 5,000 employees keep us soaring and help ensure Endeavor sets the standard for excellence in the regional airline industry.

Our Culture

We know that our people are our greatest assets, and we are committed to building a culture where employees love coming to work each day. At Endeavor Air, we foster a diverse, culturally-rich and safe workplace where employees are treated with dignity and respect. With a culture built on safety, excellence, and teamwork, Endeavor offers limitless potential for aviation professionals looking to start or continue their careers.

 

Our team promotes an inclusive environment in all aspects of the airline and our operation. As an EEO employer, we provide opportunities for all qualified candidates without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, or disabled status.

Overview

The Inflight Uniform Program Manager will manage all aspects of the Flight Attendant uniform program, ensuring alignment with the company brand, policies, and the CBA. This position provides support to Flight Attendants for uniform selection, ordering, fittings, point balance management, and ongoing internal customer support.

Responsibilities

• Maintain and enhance the Flight Attendant Style Requirements, ensuring the requirements are clear and promote the Delta and Endeavor brands.
• Collaborate and partner with IFS uniform vendors, Delta UBX team, Delta Supply Chain, and AFA Uniform Committee, to promote uniform compliance and maintain smooth program operations.
• Facilitate engagement opportunities and uniform displays to promote uniform compliance and represent the IFS Uniform Program.
• Provide guidance and leadership to Uniform Special Assignment Flight Attendant (SAFA) team supporting uniform processes and engagement events.
• Maintain a clean, organized, and welcoming Style Center environment, keeping an accurate record of inventory.
• Manage the IFS Uniform program budget, including but not limited to the transition to new uniforms, uniform allotment, buyout of uniform inventory, etc.
• Coordinate the uniform kitting process (selection, ordering, and fitting) for new hire Flight Attendants, ensuring proper fit and presentation for all employees.
• Offer IFS base management team support and guidance regarding uniform compliance.
• Provide exceptional customer service to Flight Attendants regarding uniform inquiries, concerns, and new hire kitting.

Other Duties

• As assigned

Competencies Required

• Ethics and Values - Supports positive change and diversity that will support healthy organizational growth. Serves as a champion for projects and programs that are beneficial to the company.
• Knows Our Business - Is informed and knowledgeable about trends in the field. Is willing to use own knowledge to constructively challenge institutional practices and systems that might be improved to increase organizational results.
• Building Trust & Decision Making - Treats all team members in a respectful, courteous, and professional manner, and values the input of all. Recognizes when analysis is sufficient to proceed with making a good decision.
• Drives For Results by Inspiring Others - Develops clear workable plans with timelines, goals, and ways to measure results. Fosters engagement across different teams. 
• Know Your Team & Leading People - Works inclusively with others on the team and across the organization to reach common goals. Is approachable and friendly. Is skilled at valuing differences; recognizing others; and listening for understanding.

Qualifications

• Bachelor’s degree or a combination of education and related experience.
• Experience in retail management or equivalent preferred.
• PC proficient in Microsoft Office software, specifically Word, Excel, and Outlook.
• Reliable and self-motivated.
• Analytical, interpretive, and organizational skills.
• Ability to multitask efficiently and effectively to meet deadlines.
• Interpersonal, written, and verbal communication skills and able to work with all levels of an organization.

Work Environment & Physical Demands