Customer Account Rep | 4X10 Shift | Full-Time (4 Days a Week)

LOCATION

Las Cruces, NM

JOB TYPE

Full-Time

PAY TYPES

Hourly + Bonus

SALARY

$12.10 - $13.75 / hour

BENEFITS & PERKS

LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises

APPLICATION DETAILS

No Resume Required, Entry-Level

POSITION OVERVIEW

CUSTOMER ACCOUNT REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS

The customer account representative position is a full-time, inside sales position for experienced sales representatives. In this role, you will work on behalf of some of the largest retail, telecommunications, and software brands to provide business and residential customers phone support, work to retain unhappy customers, and upsell new products and services.

 

Schedules vary by site and program; however, we can usually find something that works for everyone. Candidates should be highly reliable, have excellent communication skills, and be willing to constantly learn on the job. 

 

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES

WHAT IS A CUSTOMER ACCOUNT REP II AND WHAT DO THEY DO EACH DAY? 

In addition to being an all-around asset to the team, our Customer Account Representatives are responsible for the following tasks

• Utilizing technology & systems, making outbound sales calls to consumers, answering inbound calls from interested prospects, following-up with interested customers, listening to customer needs, & assisting customers with their questions as well as helping resolve any service related concerns they may have.
• The fun part, Sales.  You’ll learn to recognize opportunities to upgrade customers by offering new products and services that will increase the level of satisfaction customers have in the company and service offerings.
• Success in this job is easy; provide an excellent customer experience and make sales, show up every day prepared to do your absolute best, and help promote our brand.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT? 

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. 

 

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem-solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

 

Preferred (Not Required)

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• State or Federal work experience

CONDITIONS OF EMPLOYMENT

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.  Job offers are contingent on drug screening results.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive.   Standard starting compensation is commensurate with experience.  Regular reviews and raises are awarded based on tenur