Principal Program Manager, Responsible AI

Microsoft is committed to ensuring that we develop and deploy our AI technologies in ways that uphold our AI principles and warrant people’s trust.

At Team Xbox, we are on a mission to bring the joy and community of gaming to everyone on the planet. We deliver on that vision by putting players at the center, enabling you to play the games you want, with the people you want, anywhere you want.

Gaming Player Services and Operations (GPSO) is at the heart of our ambition to reach billions of players across the globe, ensuring that every player feels included and engaged across Xbox. We do this through our commitment to driving operational excellence through innovation and ensuring player and partner delight across Microsoft Gaming.

Our team is looking for a Principal Program Manager, Responsible AI, to support our committment

to growing trusted, safe, and inclusive global player communities, assuring regulatory compliance, and enabling foundational data services for Gaming through delivery of core products and services for Platform and Studios.

In this position, as part of the Gaming Trust Team, you will evolve Gaming’s Responsible AI implementation, evolving programs and strategic initiatives that support Gaming’s ability to develop new technologies and maintain compliance with an evolving regulatory landscape.

The candidate will have a passion for the positive impact potential of technology for people and communities and empathy for ethics issues related to privacy, security, inclusion, reliability & safety, transparency, and fairness. As well as experience in engineering to achieve responsible AI outcomes or in the translation of privacy, security, or accessibility mandates into engineering requirements that operate at scale.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Drive strategic Responsible AI initiatives that mature and evolve the Gaming Responsible AI program to meet compliance, legal, and customer trust needs as the program scales.
• Foster lasting partnerships across Microsoft to ensure success in the development and implementation of Responsible AI policies, programs, scorecards, and tools for Gaming and beyond.
• Effectively communicate Gaming Responsible AI’s vision, progress and outcomes to Gaming and Microsoft leadership.
• Develop and implement robust compliance requirements and strategies that support and enhance our Responsible AI policy.
• Create comprehensive guidelines, best practices, and repeatable design patterns to ensure consistent application across all gaming projects.
• Lead the charge in evangelizing and educating the entire Gaming organization on the principles and importance of Responsible AI, fostering a culture of responsible innovation.
• Work closely with Microsoft legal teams, security, and accessibility to serve as the voice of the customer to the business on matters related to ethical use of AI.

Other

• Embody our Culture  &  Values 

Qualifications

Required Qualifications

• Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development
  • OR equivalent experience.
• 3+ years of experience managing cross-functional and/or cross-team projects.
• 5+ years experience implementing Responsible AI, privacy or security compliance and policies into corporate tooling and practices
• 5+ years experience executing at-scale technical capabilities and driving compliance by design architectural solutions
• 2+ years experience with AI or related technologies

Preferred Qualifications

• Ability to show progress and courage in the face of high levels of ambiguity
• Ability to communicate ab