Senior Analyst, Member Communication Operations

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

* Team operates on a 7 day/ 365 calendar

* Must be willing to work weekends and Holidays

* Schedules are typically Sunday through Thursday or Tuesday through Saturday.

The Senior Analyst, Member Communication Operations (MCO) is responsible for coordinating all aspects of the day-to-day communication operational processes for assigned programs, to deliver the communications within the desired channel, accurately and timely as defined by the program requirements. This involves full understanding of any applicable State or Federal guidelines. The Sr. Analyst will identify issues and/or challenges for appropriate support to resolve immediately and mitigate for the future as well as assisting Analyst members of the team to resolve issues/challenges they raised. Day-to-day functions will include, but not limited to, set-up for and quality review of changes to key program artifacts (i.e. templates, data, branding, etc.), coordination with both internal and external partners, and appropriate tracking and reporting of all in-flight work.

This position will  be responsible for successful completion of tasks for various other department projects of medium to high complexity, in addition to their assigned programs.  

The position is structured to work within a team concept to foster relationships, address questions, gain knowledge, yet still affords the autonomy to work independently on specific projects. This role will act as primary liaison for program owners to educate them on current process and to guide them on future process modifications.

This individual will also be trained on various operational processes, supported by MCO teams, to assist others with execution during times of elevated volumes.

Required Qualifications

- 2 years Medicare Member Communications (Digital, Print, etc.)

- Proficiency with Microsoft Outlook, Word, Excel, Powerpoint, Sharepoint, etc.

- Experience with workflow tools (Aprimo, Eproject, SalesForce, etc.)

- Strong organizational/ project management and time management skills

- Strong communication skills including ability to present and clearly articulate information to their Manager

- Strong problem solving capabilities / Pro-active identification of areas requiring improvements

Preferred Qualifications

- Quality review experience and general understanding of communication composition

- Critical Thinking to actively and skillfully conceptualize, apply, analyze, and/or evaluate information

- Ability to prioritize and handle multiple work tasks on an on-going basis.

- Highly motivated and able to work with limited supervision within established guidelines.

- Regular and predictable attendance.

- Required to work extended or alternate hours, when needed.

- General understanding of PBM Operations

- Ability to adapt to an ever-changing environment

- Ability to influence and skills in persuasion

- Working knowledge of Microsoft Visio and Project

- Bachelor’s Degree Preferred.

Education

High School Diploma or Equivalent GED

Pay Range

The typical pay range for this role is:

$46,988.00 - $91,800.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible emplo