Senior Technical Program Manager

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

Docusign is looking for a Sr. Technical Program Manager to lead and innovate on key initiatives for our core Intelligent Agreement Management (IAM) products. In this role, you will lead complex, cross-functional programs driving IAM product innovation and platform scalability, with an emphasis on integrating AI capabilities where they add customer value. You’ll work closely with stakeholders across Product, Engineering, Data Science, Security, and Compliance to deliver capabilities such as intelligent document processing, workflow automation, generative AI integration, and platform modernization.

You have a proven track record of managing complex, cross-functional programs across a IAM product portfolio—often driving and influencing the development of advanced capabilities such as AI-powered features, platform enhancements, or enterprise-grade integration. With exceptional technical aptitude in you excel at aligning engineering, product, data science, research, and compliance teams towards ambitious shared goals. Recognized for thriving in dynamic, fast-paced environments, you deliver impactful results with clarity, empathy, and a solutions-oriented mindset.This position is an individual contributor role reporting to the Director, Program Management.

Responsibility

• Demonstrate technical aptitude by overseeing and managing large-scale IAM programs, encompassing all aspects of comprehensive project planning, including timelines, key milestones, performance indicators, and resource allocation for various programs and product development cycles

• Drive alignment to and execution of high stakes cross-functional initiatives and programs

• Collaborate and oversee effectively with cross-functional engineering, product, research, data, privacy, and legal teams to deliver tangible business value efficiently, while upholding stringent quality standards and promoting transparency

• Work with multi-functional matrixed teams to lead technical analysis, design, development, testing, implementation, and post-implementation phases

• Leverage your technical breadth to see the bigger picture—spotting systemic risks, mapping interdependencies, and aligning programs to Docusign's broader platform architecture and business objectives

• Problem solve with a bias for action with a natural incline toward identifying and resolving complex technical and organizational challenges

• Utilize data and analytical insights to uncover opportunities for enhancement, monitor progress, and assess the effect of quality and efficiency initiatives on crucial metrics

• Define and track Key Performance Indicators (KPIs) for programs, ensuring transparent communication of progress, potential risks, and necessary trade-offs to all stakeholders

• Dive deep to develop a clear understanding of Docusign’s products, services, and the specific domains you operate in by building program plans and delivery roadmaps, aligning business goals with technical execution

• Foster collaborative and transparent communication

• Drive alignment to and execution of high-stakes cross-functional initiatives and programs

• Partner with cross-functional partners to deliver business value in a timely manner while maintaining a high level of quality and transparency

• Organize and excel at mastering the intricate details of any program

• Identify and resolve bottlenecks and inefficiencies in existing processes, championing the implementation of more agile, leaner workflows to improve transparency and overall team performance

• Drive full Go to Market (GTM) delivery for all product launches

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not