Browser Onboarding Specialist - Chrome Browser Enterprise (German Bilingual)

<p><i>If you are a current employee who is interested in applying to this position, please navigate to the internal <a href="https://www.myworkday.com/wasatchproperty/d/task/1422$2190.htmld" rel="noopener noreferrer" target="_blank">Careers</a> site to apply.</i></p><p></p><p><b><span>About MarketStar:</span></b><span> </span></p><p><span><span>In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.</span></span><span><span> </span></span><br/><span><span> </span></span><br/><span><span>Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.</span></span><span> </span></p><p><span> </span></p><p><span><span>We are excited to have you apply to join our MarketStar team and </span><span>can’t</span><span> wait to discuss how we can help you find growth! </span></span><span> </span></p><p></p><p><b><span>About the Browser Onboarding Specialist:</span></b><span><span> </span></span><br/><span><span>This role offers an exciting chance </span>where you'll play a pivotal role in helping businesses securely adopt Chrome Enterprise. You'll guide customers through onboarding, deliver product demos, resolve technical issues, and build lasting relationships that set them up for long-term success. This is a dynamic opportunity for someone with a passion for customer success, technical problem-solving, and enterprise software to make a meaningful impact across industries.</span></p><p></p><p><b><span>Location:</span><span> </span></b><span><span>Hybrid, Leopardstown, Dublin 18 (Tuesday, Wednesday, &amp; Thursday in office)</span></span><span> </span></p><p><span> </span></p><p><b><span>What Will You Do?</span></b><span> </span></p><ul><li><p><b>Customer Adoption and Expertise: </b>Facilitating the successful adoption of Chrome Enterprise solutions (CEC and CEP). This involves acting as an expert to guide customers of all sizes and industries in integrating Chrome Enterprise into their operations.</p></li><li><p><b>Technical Problem Solving: </b>Serving as a technical concierge, possessing the skills and knowledge to navigate the onboarding process and resolve any technical issues or account-related problems that may arise for customers.</p></li><li><p><b>Effective Customer Interaction Tracking:</b> Meticulously documenting customer interactions and use cases in CRM tools to aid in future problem-solving and scale customer query resolution.</p></li><li><p><b>Supporting Large Deals: </b>Assisting Support Specialists with significant deals by managing customer relationships, rollout timelines, and addressing customer inquiries.</p></li><li><p><b>Independent Customer Relationship Management:</b> Proactively nurturing customer relationships to prepare them for potential upsells into additional product lines.</p></li><li><p><b>Customer Query Resolution:</b><span> </span>Addressing diverse customer questions during the onboarding process, providing assistance where possible, and directing customers to the most appropriate resources<span>. </span></p></li></ul><p></p><p><b><span>What Will You Need to Succeed?</span></b><span> </span></p><ul><li><p>Ability to speak and write in German and English.</p></li><li><p>Bachelor's degree or equivalent experience</p></li><li><p>1 year in customer success or CRM roles for SaaS products with strong performance track record.</p></li><li><p>Good understanding of enterprise software, specifically secure enterprise browsers.</p></li><li><p>2 years’ experience in customer success or resolution roles for a SaaS product.</p></li><li><p>Experience using CRM tools such as Salesforce</p></li><li><p>Technical or customer engineering experience.</p></li><li><p>Experience with technical support and troubleshooting for a SaaS product</p></li><li><p>Ability to develop and grow senior-level relationships with clients.</p></li></ul><p></p><p><b><span>What We Offer:</span></b><span><span> </span></span><span> </span></p><p><span><span>In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including: </span></span><span> </span></p><ul><li><p><span><span>Compre