Training and Development Specialist

Company Description

Experian is the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity

We are very proud that FORTUNE named us one of The 100 Best Companies to Work For. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine.

The Experian Decision Analytics business unit has a Culture of Curiosity. The following three elements are found in the way that we work with each other and our clients:

• Comradery – Foster an environment of trust and substantive relationships that promotes breaking down barriers, risk-taking, and a unified belief in our mission.
• Adventure – Actively seek out unexpected ideas and innovations that move us closer to our vision while also challenging the status quo.
• Growth – Cultivate a culture that fosters care in people’s growth and development as a foundational mindset.

Today’s business environment is complex. Experian Decision Analytics turns challenging situations into confident decisions through three core areas of expertise — analytics, decisioning and fraud and identity. The combination of these business lines, along with our extensive industry and business experience, helps us solve real-world problems for lenders, financial institutions and other companies and institutions across the globe. 

As a thought leading organization, it is essential we effectively communicate our vision to clients, employees, and a myriad of other stakeholders so they understand where we are going and how we are advancing our big data and analytics capabilities to solve problems across industries.

Job Description

What you’ll be doing

In this role, two things are critical: deep product knowledge of North America Identity and Fraud products and professional client consulting.   Our clients range on a wide scale of technical proficiencies.  Speaking to the client’s technical level and effectively communicating with client executives is a key skill.

Summary of Responsibilities:

• Facilitate instructor-led client and internal employee training, both class and virtual
• Facilitate and/or produce creative and engaging virtual learning events
• Develop training content consistent with instructional design standards, adult learning theory, knowledge of the target audience, and sound project management skills
• Conduct regular needs assessments to identify and prioritize organizational learning and development needs and methods.
• Work with the appropriate teams regionally and globally to create and update training material for new product releases and ongoing feature additions.
• Collaborate with other departments to support enterprise-wide organizational development activities, such as leadership development, performance management, and culture development.
• Provide metrics and analysis on the effectiveness and impact of learning initiatives
• Support the management of learning management systems
• Manage and liaise with external training service providers and vendors
• Actively participate in ad-hoc team projects across the organization

Qualifications

• Must be able to thrive in a fast-paced environment and contribute to the development of policies, procedures, and best practices.
• Must be able to be flexible and open to changing priorities.
• Strong knowledge of adult learning and training methodology and tools and be able to learn about the business and solutions we are delivering.
• Must be able to handle training responsibilities for several projects at one time, each with potentially competing/conflicting priorities.
• Must have experience in a consulting role, preferably with Financial Institutions
• Strong knowledge of computer systems and processes and PC desktop applications such as MS Word, Excel, PowerPoint, Confluence, etc.
• Excellent oral and written communication skills and effectively communicating with clients.
• Experian Fraud & ID product knowledge
• Strong organizational skills.
• Leadership