Lead Site Reliability Engineer (AZURE) - Empower Product Group

Company Description

Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our industry focus, expertise, and intellectual property is what truly sets us apart.  We have earned, and continue to maintain, a strategic relationship with Microsoft.  Recognized for our achievements - teaming with our clients to deliver innovative digital solutions and services - is how we have achieved year after year recognition.

As their trusted advisor, we support our clients to deliver on their strategic business initiatives as they unify, automate, and modernize their data and operations to increase efficiency, reduce costs, and enhance their customer’s experience. Our over 3,000 team members across 14 countries, and our 18 years of 100% focus on Microsoft technologies and business applications, is how we deliver excellence through expert services and industry-focused cloud solutions.  

A part of Hitachi, Ltd., our company has a long and rich history of innovation, financial strength, and international presence of one of the world’s largest companies. Since 1910, Hitachi, Ltd. has been a leader in manufacturing innovative products and solutions that support industry and social infrastructure around the globe supported by 303,000 employees in over 100 countries and across 864 companies.

Job Description

This is a full-time role in our product organization for an expert in systems design with considerable skill and expertise in large software development in an AZURE dev environment.  Designs and implements Continuous Integration/Continuous Deployment (CI/CD) tooling using GitHub Actions / Azure DevOps, and related technologies.  This includes defining and implementing: build and test pipelines for containerized architectures, infrastructure as code (IaC) for the stateful deployment of environments, Role-Based Access Control (RBAC), linting and other code quality controls, gitops and kubernetes pipelines, and managing SaaS deployment APIs.  

Individuals in this role will assist in the design, engineering, development, planning and administration of Azure Kubernetes AKS clusters for a set of critical business applications. This role will work closely with application, engineering, security and operations teams to engineer and build Kubernetes and Azure PaaS & IaaS solutions within an agile and modern enterprise grade operating model. Qualified applicants will have a demonstrated capability to learn new concepts quickly, and/or have robust domain expertise.    

Qualifications

Key Responsibilities: 

• Responsible for availability, latency, performance, efficiency, monitoring/observability, emergency response, capacity planning, setting, and maintaining SLOs, SLIs and Error Budgets, creating dashboards.  
• Analyze, troubleshoot, and resolve operational challenges contributing to defined SLO's.  
• Manage site stability, performance, reliability, and maintain uptime for production environments.  
• Develop a fully automated multi-environment observability stack based on the existing system and extend it to predict capacity needs based on the usage patterns.  
• Strive for automation to reduce toil and increase development velocity.  
• Perform application-specific production support, incident management, change management, problem management, RCAs, and service restoration as needed.  
• Identify changes for the product architecture from the reliability, performance and availability perspective with a data driven approach.  
• Analyze and address complex technical challenges and issues that arise during the software development & run lifecycle. Debug, troubleshoot, and resolve technical problems efficiently. 
• Create and maintain technical documentation, including design specifications, user guides, run books and best practice guidelines. 
• Actively look for opportunities to improve the availability and performance of the system by applying the learnings from monitoring and observation.  
• Collaborate with software development teams in the release management process and to shape the future roadmap and establish strong operational readiness across teams.  
• Participate in Agile ceremonies, such as sprint planning, stand-up meetings, and retrospectives. 
• Collaborate with product managers, designers, and other engineers to ensure alignment and efficient project execution. 

• Share your expertise and mentor engineers, helping them grow and develop their skills. Foster a culture of continuous learning and improvement within the team. 
• Stay updated with the latest technologies, tools, and cloud computing. Proactively learn and adapt to new tech